Customer Support Executive

About Us

MPloychek is an exciting and rapidly growing startup at the intersection of human resources, blockchain technology, and Artificial Intelligence. Our mission is to revolutionize the way companies manage and verify employment records, providing a secure, transparent, and efficient platform for both employers and employees.

Job Description

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Support Executive. As a leader in the Information Technology and Services industry, we pride ourselves on providing exceptional customer service and support to our clients. In this role, you will be responsible for ensuring that our customers receive prompt and efficient resolutions to their inquiries and issues.

Responsibilities

• Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
• Identify and assess customer needs to achieve satisfaction.
• Provide accurate, valid, and complete information to customers regarding product features, pricing, and technical specifications.
• Document customer interactions, including details of inquiries, complaints, and resolutions.
• Collaborate with cross-functional teams to resolve customer issues and ensure customer satisfaction.
• Track and follow up on customer inquiries and complaints to ensure timely resolution.
• Identify trends in customer issues and provide feedback to the product and development teams for continuous improvement.

Requirements

• Bachelor's degree in a relevant field or equivalent experience.
• Excellent communication skills, both written and verbal. Languages preferred English, Tamil, Hindi.
• Strong problem-solving and critical-thinking abilities.
• Ability to multitask and prioritize tasks in a fast-paced environment.
• Proficiency in using customer support software and CRM systems.
• Strong attention to detail and accuracy.
• Experience - 0 - 1 years.

Skills: communication,customer,crm,customer support