Business Intelligence Consultant

BI Consultant

Please note that fluency in Danish is a requirement for this position.

Due to the summer holidays, please expect a longer processing time.

SameSystem

Are you ready to turn data into real commercial value for some of Europe's largest retail and hospitality brands? At SameSystem, we empower companies like Bestseller, Nike, Normal, and Matas to optimize their operations daily with our cutting-edge AI-driven Workforce Management Solution. We're looking for a BI Consultant who is as comfortable building a clean dashboard as sitting across the table from a customer explaining what it means for their business.

This is a full-time role, and you'll join our Customer Success team in Copenhagen. You'll own the business intelligence and reporting side of our platform: building and maintaining reports in our BI tool, Sisense, and being the person our customers and colleagues turn to when a number needs to make sense. We've deliberately placed this role in Customer Success rather than in a back-office data team, because the reporting is only worth as much as the commercial insight it drives. This role suits someone who is happy behind the screen building things properly, but who does not want to only sit behind the screen.

This is a new role, so the right person will have real influence over how we build, package, and deliver the analytics side of our platform.

Key responsibilities

Building the reports

• Design, build, and maintain BI reports and dashboards in Sisense, with strong attention to data integrity, performance, and usability
• Translate customer and internal requirements into robust data models and reporting logic
• Own reporting quality across accounts, including validation, troubleshooting, and iterative improvement
• Develop new reporting capabilities and scope custom development work as our customers' needs grow

Working with customers

• Join customer meetings and represent the BI and analytics part of the SameSystem platform
• Talk specific development and scoping with customers, and translate their business questions into what we can actually build
• Help customers see the value in their data, and support Customer Success and Sales in retention, upselling, and expansion through analytics
• Collaborate cross-functionally with Product, Sales, and Support to feed customer needs back into the platform

What we're looking for

• Proven experience building reports and dashboards in a BI tool. Experience with Sisense is a strong plus; solid experience with a comparable tool (Power BI, Tableau, Looker, Qlik) is very welcome
• Enough experience under your belt to own your work end to end
• Strong SQL and data modelling skills, and the instinct to build things properly rather than just quickly
• Commercial acumen. You understand that a report exists to drive a decision, and you're comfortable talking value and scope with customers
• Confidence in client-facing settings, presenting clearly to both operational and managerial stakeholders
• The balance we keep coming back to: someone who can do focused, hands-on build work and also step into a customer meeting and hold their own
• A self-starter who takes ownership and isn't afraid to share ideas. Execution matters
• Nice to have: comfort scoping and pricing development work. If pricing is new to you, that's fine, we can teach it
• Fluency in Danish and English; additional European languages are a plus
• Familiarity with retail operations or workforce management is a plus

What you'll get

At SameSystem, we are committed to transforming retail and hospitality through cutting-edge technology. Joining our team means:

• Working in a dynamic environment where innovation drives success.
• Contributing to the success of over 185,000 employees across 12,500+ stores in 24 countries.
• Access to professional growth opportunities in a company that values expertise and collaboration.
• Being part of a supportive culture that prioritizes work-life balance and employee satisfaction.
• Lots of social activities and fun parties as well as "clubs" run by employees where SameSystem sponsors going to a sauna, playing badminton, drinking port wine, or whatever else the team can think of.
• Lunch and as much coffee, soda or energy drink as you can muster.

If you have any questions about this position, please reach out to Nikolai May Yde at [email protected].