Customer Analyst

Customer Analyst

Merseyside (Hybrid – 3x Days a Week in Office)

£40,000–£45,000

The Company

A leading UK retail business is investing heavily in its data function and is going through a significant period of growth across analytics and data engineering. The Customer Analyst will sit within the Customer & Digital Analytics function, working closely with the Ecommerce team to understand customer behaviour, online performance and opportunities to optimise the digital journey.

The Role

This is a commercially focused Customer Analytics position rather than a dashboarding-only role; you'll act as a key analytical partner to the Ecommerce function, transforming business questions into analytical problems and using data to identify opportunities and improve customer and commercial performance.

You'll work across areas including:

• Analysing customer behaviour and ecommerce performance
• Understanding customer journeys and online behaviour
• Investigating changes in basket value and conversion
• Identifying underperforming products and categories
• Analysing website funnels and customer journeys
• Evaluating website changes and UX improvements
• Measuring the commercial impact of data-driven decisions
• Developing automated BI and self-service reporting
• Building new analytical tools, reports and processes
• Presenting complex analysis as clear, commercially focused recommendations

You'll work closely with senior Ecommerce and Marketing stakeholders, understanding their analytical requirements and helping shape strategic roadmaps.

Your Skills & Experience

• SQL/bigQuery experience
• Exposure to GA4 is highly desirable

The Benefits

• £40,000–£45,000 salary

How to Apply

If you're a Customer, Ecommerce or Digital Analyst with strong SQL, BigQuery and GA4 experience and you're looking for a role where your analysis can directly influence customer and commercial performance, apply now for immediate consideration