Sr Mgr, Returns & Operations

Zoro Sr Mgr, Returns & Operations YesterdaySaved Hybrid 2 Locations 115K-193K Annually Senior level 115K-193K Annually Senior leveleCommerce • Information Technology • Retail • IndustrialLeads end-to-end post-delivery operations, including returns, replacements, warranty claims, warehouse operations, and delivery exceptions. Develops scalable operating strategies, processes, service standards, KPIs, and business cases; improves performance through automation, Lean, Six Sigma, and process optimization. Manages third-party logistics vendors, leads cross-functional initiatives, presents recommendations to senior leadership, and develops employees through coaching and succession planning.Top Skills: AutomationDashboardsLeanSix SigmaThird-Party Logistics