Senior Customer Service Program Manager

Chewy Senior Customer Service Program Manager YesterdaySaved Hybrid Minneapolis, MN, USA 125K-199K Annually Senior level 125K-199K Annually Senior leveleCommerce • Healthtech • Pet • Retail • PharmaceuticalLeads high-impact, cross-functional Customer Care initiatives from prioritization through delivery. Partners with executives, engineering, operations, product, and analytics teams to establish KPIs, roadmaps, reporting, inspection mechanisms, and scalable process improvements. Uses data analysis, root-cause identification, and Lean practices to optimize workflows, improve customer and team member experiences, support product launches, and drive measurable business outcomes.Top Skills: SnowflakeSQL