Information Technology Business Analyst

Position Summary:

The Business Systems Analyst serves as a critical liaison between business stakeholders, operational teams, software vendors, and Information Technology. This role is responsible for analyzing business processes, defining and managing requirements, supporting system implementations, and driving continuous improvement initiatives across enterprise applications. Working within an Agile framework, the Business Systems Analyst ensures business systems effectively support operational objectives, maximize business value, and maintain compliance with organizational and regulatory requirements.

The position requires strong analytical, technical, and communication skills, with a focus on utility operations systems such as GIS, ADMS, engineering analysis tools, and asset management platforms

IT - Business Analyst | Responsibilities:

• Business Analysis & Requirements Management
• Agile Delivery & Solution Development
• System Support & Operations
• Testing & Quality Assurance
• Training & Change Management
• Governance & Compliance

IT - Business Analyst | Requirements:

• Required Skills & Competencies
• Requirements Management and Business Analysis
• Agile Methodologies and User Story Development
• User Acceptance Testing (UAT)
• System Integration and Systems Design
• Software Testing and Quality Assurance
• Stakeholder and Vendor Management
• Service Level Agreement (SLA) Management
• System Performance Monitoring
• Continuous Improvement and Process Optimization
• Cloud Computing Concepts
• Strong Problem-Solving and Analytical Skills
• Effective Written and Verbal Communication
• Report Development and Database Query Analysis
• Organizational and Project Coordination Skills
• Ability to manage multiple priorities in a dynamic environment

• Qualifications
• Required Experience
• Bachelor's degree in Information Systems, Computer Science, Business, Engineering, or related field, or equivalent experience.
• Minimum of 5 years of experience in business analysis, requirements management, product management, program management, software development, software testing, or related disciplines.
• Experience supporting enterprise applications and business-critical operational systems.
• Demonstrated ability to lead and influence cross-functional teams on complex technology initiatives.

• Preferred Utility Industry Experience
• Experience supporting one or more of the following utility systems and technologies:
• Geographic Information Systems (GIS)
• Advanced Distribution Management Systems (ADMS)
• Engineering Analysis and Planning Tools
• Asset Lens
• Asset Management Systems
• Utility Operations and Work Management Processes