Administrative Assistant, Retail Customer Care

Imagine what you could do here! The people here at Apple don't just create products - they build the kind of wonder that's revolutionized entire industries. It's the diversity of those people and their ideas that inspires the innovation that runs through everything we do, from amazing technology to industry-leading environmental efforts. At Apple, inclusion is a shared responsibility, and we work together to foster a culture where everyone belongs and is inspired to do their best work.

Here on the Apple Store Online (ASO) team, we are responsible for Apple's largest store. Our main goal is to deliver a magical, personal digital experience where customers can shop, buy and learn everything Apple, wherever they are. Each customer should feel like they are our only customer and our job is to set the bar for the experience they receive. To run such an extraordinary store, it takes extraordinary people, and we are looking for someone to help us do extraordinary things.

As an Administrative Assistant within Apple Store Online, you'll serve as a trusted partner to your leaders on the Quality and Commercial Programs teams. You'll play a central role connecting teams and managing key information that keeps our organization running smoothly.

Description

In the role of Administrative Assistant, you will anticipate your leaders' needs and solve problems before they arise, bringing strong organizational skills and strategic thinking to support their priorities. You will collaborate closely with the ASO Administrative Assistant team, working across Retail and Apple to deliver seamless support.

Responsibilities:

Manage assigned leader's management systems, consisting of highly complex calendars that often require frequent rescheduling

Coordinate travel arrangements, visa requirements and expense reporting

Oversee scheduling and logistics for shared meeting and conference rooms

Support employee engagement initiatives in partnership with local Administrative Assistants and the ASO Business Planning team

Coordinate offsite events and key meeting logistics, tracking dates and details to keep teams aligned

Arrange meals or refreshments when leaders are unable to step away

Preferred Qualifications

5+ years of experience providing administrative support to senior leaders or executives, including calendar management and prioritization, event planning, travel logistics, expense reporting and project management

Ability to take initiative and build trust across cross-functional teams

Experience organizing schedules and competing priorities in a fast-paced environment with efficient turnaround times

Experience solving ambiguous problems with curiosity and creativity, with a solutions-oriented approach

Ability to handle confidential matters with discretion while maintaining composure under pressure

Experience collaborating across time zones in a matrixed organization

Negotiation and interpersonal skills

Proficiency with Apple software and productivity tools (e.g., Keynote, Numbers, Calendar)

Minimum Qualifications

3+ years of experience providing administrative support to senior leaders or executives, including calendar management and prioritization, event planning, travel logistics, expense reporting and project management

Experience providing high-level administrative support to executives in a dynamic, fast-paced environment

Experience drafting written communications and delivering verbal updates to leadership and cross-functional teams with keen attention to detail