Sr. MIS Associate - English

Position: Sr. MIS Associate

Location: Cairo, Egypt (WFO)

Company: Tech Mahindra Egypt

Language: English

Contract

Mandatory Requirements:

• Minimum 2 year experience in Reporting/MIS
• Should have minimum exposure in Call Center environment for 3 years
• English Proficiency

Job Description:

• Analysis – Strong Analytical skills
• Should be able to handle & achieve the departmental requirements
• Excellent Client Management – Internal and External stakeholders.
• Effective communication with Operation leaders.
• Maintain data integrity
• Knowledge (What the person must know): Understanding of operational process, logical thinking, reporting and analysis
• Should be open to change, Multi-tasking skills
• Accurate and Timely reporting
• Client Management – Internal and External
• Ability to work on data and generate various types dashboards, reports/ad-hoc reports
• Meeting client requirements within TAT and with accuracy
• Own the MIS delivery for the account with respect to all aspects of WFM – forecasting, Planning, Reporting
• Own the MIS delivery for the account of Scheduling/ Roster.
• Ability to handle high level data analysis and data

Applicant’s Specifications:

• Good knowledge of MS Excel & other MS Office Applications
• Knowledge of VBA, MS Access, SQL, Power BI
• Knowledge of WFM tools like IEX WFM, Calabrio etc.. Tool is added advantage.
• Knowledge of Telephonic tool Vonage vcc ACD is mandatory
• Have knowledge to all aspects of WFM – forecasting , Planning, Reporting
• Should have fair knowledge of Scheduling/ Roster
• Accurate and Timely reporting
• Ability to think strategically and work in terms of business opportunity and growth
• Candidate should be ready to work in a 24*7 environment
• Ready to learn and deliver approach.
• Team player and work for joint goals.
• Ready for both Work from office and Work from home.
• Good in chat communications and can keep multiple groups updated on team.
• Ability to do Effective communication with clients on team chat and calls.
• Ability to handle pressure and a natural go getter

If Interested, please share your updated CV with Salary Details to [email protected]

Tech Mahindra is an Equal Employment Opportunity employer. We promote and support a diverse workforce at all levels of the company. All qualified applicants will receive consideration for employment without regard to race, religion, color, sex, age, national origin or disability. All applicants will be evaluated solely on the basis of their ability, competence, and performance of the essential functions of their positions