Central Reporting Expert

Bucharest

This is Worldline.

Worldline helps businesses of all shapes and sizes to accelerate their growth journey - quickly, simply, and securely. We are the innovators at the heart of the payments technology industry, shaping how the world pays and gets paid. Our technology powers the growth of millions of businesses across 5 continents. And just as we help our customers accelerate their business, we are committed to helping our people accelerate their careers. Together, we shape the evolution.

The Opportunity

Worldline delivers payment and transaction services that thousands of banks, merchants, and millions of end-users rely on every single day. The stability and resilience of these services are not optional, they are fundamental to the trust our clients place in us and to the smooth functioning of the financial systems we support.

You will join the Stability, Resilience & Reporting (S2R) function, part of IT Operations within Technology & Operations. S2R is a strategic oversight function whose mission is to identify and eliminate the systemic problems that threaten service stability, and to become the organization’s single source of truth for performance reporting.

Day-to-Day Responsibilities

• Monitor the full lifecycle of Major Incidents and Problems across platforms
• Track RCAs and related corrective/preventive actions with Problem Managers
• Help assessing residual risk levels and the effectiveness of mitigations to prevent reoccurrence
• Support hunting for patterns across incidents and problems to surface systemic weaknesses
• Consolidate incident and problem data into a single source of truth
• Define and run sanity checks and quality assurance controls on the underlying databases
• Protect KPI integrity/reliability by raising alerts and driving remediation in case of data quality issue
• Build, maintain and automate the centralized reporting framework for Major Incidents/Problems
• Explore and apply AI techniques (e.g. for data anomaly detection, automated reporting…)
• Produce tiered reporting on Major Incidents/Problems, RCA progress and action closure.
• Monitor performance targets, moving towards proactive, near-real-time insight
• Carry out ad hoc analyses of deviations, and record evidences for audit and compliance.

Who Are We Looking For

• Solid experience in Incident and Problem Management within a complex IT operations environment
• Strong analytical and data skills, consolidating operational data and turning it into actionable insight
• Rigorous approach to data quality, identifying anomalies, gaps and inconsistencies in large datasets
• Proven reporting and data-visualization expertise, ideally Power BI
• Genuine foundation of AI and its practical applications in data usage to build on
• Good working knowledge of ITSM processes (ITIL model framework)
• A fact-based, critical mindset, confident to challenge findings and escalate blockers constructively
• Excellent communication skills, able to address both C-level and technical audiences.
• Rigor and attention to detail, especially around audit evidence and data integrity
• Hands-on experience applying AI to real use cases related to incidents, problems or reporting
• Experience building or automating reporting pipelines and data-quality checks
• Appetence in tooling and reducing manual processes
• Familiarity with data validation techniques for querying and profiling databases
• Exposure to predictive analytics, modelling or near-real-time monitoring
• Knowledge of the payments / financial services industry and its regulatory context (e.g. DORA)
• Familiarity with ITSM tooling (e.g. ServiceNow)
• Experience assessing ITSM process maturity and delivering improvements
• A coaching, knowledge-sharing and continuous-improvement mindset

Perks & Benefits

At Worldline you’ll get the chance to be at the heart of the global payments technology industry and shape how the world pays and gets paid. On top of that, you will also:

• Hybrid Working Policy
• Gift vouchers on the occasion of Christmas/Easter Holidays
• Private medical services
• 21 vacation days/year
• Referral bonuses for new hires recommended by you
• WFH & Flexible Working Hours
• Full access to the “Learning” platform

Shape the evolution

We are on an exciting journey towards the next frontiers of payments technology, and we look for big thinkers, people with passion, can-do attitude and a hunger to learn and grow. Here you'll work with ambitious colleagues from around the world, take on unique challenges as a team, and make a real impact on the society. With an empowering culture, strong technology and extensive training opportunities, we help you accelerate your career - wherever you decide to go. Join our global team of 18,000 innovators and shape a tomorrow that is yours to own.

Learn more about life at Worldline at jobs.worldline.com

We are proud to be an Equal Opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, gender expression, age, status as an individual with a disability, or any applicable legally protected characteristics.