Business Operations Analyst

Provide support and be involved in development of various business initiatives with limited supervision. Role will require custom reporting for operational business analytics utilizing Power BI, Excel, and Tableau. Must develop a strong comprehension of operational business functions, terminology, and current key performance metrics. Must understand how to use that knowledge to solve for and improve upon analytical business requirements. Role will help to communicate procedures and be able to deliver support on best practices and procedures.

Major Responsibilities

• Create and analyzes monthly, quarterly, and annual reports utilizing PowerBi, Excel, and Tableau to ensure progress related directly to organization projects and looking for areas of opportunity for improvement
• Develops analysis on all facets of operations, retrieving and using data across multiple systems
• Assists with and contributes toward development of performance strategies
• Development of standard operating procedures and training material for organizational projects (new and existing)
• Prepare and compile analysis of trends across organization
• Support of driver coaching procedures and operational tools by providing quick, clear responses to operations
• Develops and supports implementation of training focused on field operations
• Tracks and monitors data analytics to identify trends, gaps, or omissions in current operating locations’ performance
• Assists Regional Operational Coaches on an as needed basis
• Additional responsibilities as needed by business

Minimum Education or Certifications Required

• Bachelor’s degree or equivalent experience

Minimum Experience or Skills Required

• Excellent customer service and interpersonal skills, solid listening skills and inquisitive
• Strong oral and written communication skills
• Proficient in Microsoft Office applications (e.g., Excel, Word, PowerPoint)
• Experience with Tablau and PowerBi, capacity to create, edit and publish reports
• Strong analytical and reasoning skills
• Strong business background in financial, strategic, and organizational analysis
• Ability to multi-task and adapt to change quickly. Must flourish in fast-paced, complex environment
• Attention to data details, and efficient at problem solving
• Preferred experience with field level operations, transportation experience is a plus

Compensation ranges from $50,000 - $60,000 depending on experience.