Director, Product Design, Customer & Partner Experience

ServiceNow Director, Product Design, Customer & Partner Experience 2 Hours AgoSaved Hybrid Santa Clara, CA, USA 221K-387K Annually Expert/Leader 221K-387K Annually Expert/LeaderArtificial Intelligence • Cloud • HR Tech • Information Technology • Productivity • Software • AutomationLeads product design for ServiceNow’s customer and partner digital experiences, including Product Documentation, ServiceNow University, and portal ecosystems. Defines UX architecture, design-system conventions, and integrated interaction patterns; oversees products and manages and mentors designers. Partners with product, engineering, research, and content teams to shape strategy, roadmaps, user journeys, prototypes, and detailed designs. Champions UX craft, accessibility, scalable content-rich systems, AI-native experiences, and evidence-based iteration.Top Skills: AIServicenow Platform