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WHOOP Builtin · Indexed 2026-09-03

Director, Enablement- Membership Services

Boston, MA, USA 130K-175K Annually

Builtin
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WHOOP Director, Enablement- Membership Services 2 Hours AgoSaved Hybrid Boston, MA, USA 130K-175K Annually Expert/Leader 130K-175K Annually Expert/LeaderFitness • Hardware • Healthtech • Sports • WearablesLeads technology, AI, knowledge, and tooling strategy for Membership Services. Owns AI-powered member servicing, technology ecosystem optimization, knowledge management, automation, and servicing journey improvements. Partners with Product, Business Technology, AI Software, Analytics, and Operations to translate service needs into scalable solutions, improve resolution efficiency, reduce member friction, and deliver measurable member and operational outcomes.Top Skills: AIAutomationCase Management PlatformsCRMCustomer Support ToolsDigital Self-ServiceKnowledge Management SystemsWorkflow Integrations

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