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Shopee Linkedin · Posted 14d ago

Commercial Analytics & Performance Fulfilment by Shopee)

Bangkok

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Job Description

  • Own analytics and performance reporting for the Fulfillment by Shopee (FBS) Commercial team, covering FBS KAM and BD/KAM performance.
  • Track and analyze seller, cluster, and KAM performance across FBS programs, taking into account different KPI criteria across commercial teams.
  • Develop dashboards, analytical tools, and performance trackers to provide actionable insights and support business decision-making.
  • Build and improve seller-facing tools to help sellers better understand their performance and identify opportunities for growth.
  • Analyze performance gaps and identify opportunities to improve FBS adoption, seller performance, and commercial effectiveness.
  • Support the review and optimization of the FBS KPI framework, including KPI design, measurement methodology, and performance tracking.
  • Partner closely with FBS, Business Development, KAM, and BI teams to align KPI definitions, data requirements, and business priorities.
  • Drive cross-functional discussions and manage stakeholders to ensure insights are translated into clear actions and measurable business impact.

Requirements

  • Bachelor’s degree in Business, Economics, Finance, Engineering, Statistics, Data Analytics, or a related field.
  • 3–6 years of experience in business analytics, commercial analytics, performance management, strategy, or a related role.
  • Strong analytical and problem-solving skills, with the ability to translate data into business insights and actionable recommendations.
  • Proficient in Excel/Google Sheets and SQL; experience with BI or data visualization tools is a plus.
  • Good understanding of KPI design, performance tracking, and business performance management.
  • Strong business acumen and comfortable working with both commercial and data/BI teams.
  • Strong stakeholder management and communication skills, with the ability to align different teams and manage competing priorities.
  • Comfortable working in a fast-paced, cross-functional environment and independently driving projects from analysis through execution.
  • Experience in e-commerce, marketplace, commercial/BD, seller management, or consulting would be an advantage.
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