Data Analyst/Engineer - Voice of Customer - Automotive

• Collect, consolidate, and analyze customer feedback from multiple channels (e.g., mobile app, in-car systems, surveys, ambassadors, social media) to identify patterns, themes, and critical issues.
• Categorize and prioritize issues according to severity and business impact; coordinate follow-up actions, maintain tracking records, and support escalation procedures.
• Ideally, support integrating survey feedback into existing backend systems, including understanding of working with APIs to connect data flows smoothly.
• Build and maintain a process and tool chain in SharePoint/Power BI to ensure traceable issue handling.
• Prepare reports and presentations for R&D, product management, and quality teams, ensuring feedback is actionable and traceable.
• Collaborate closely with cross-functional teams, including engineering, product, customer experience, and international partners.
• Assist in the development and continue improvement of quality processes, feedback loops, and knowledge-sharing within the team.
• Bachelor’s or master’s degree in engineering (Automotive, Electrical, Computer Science), Business Informatics, Business Administration, Psychology, Marketing, Human Factors, or a related field. Alternatively, relevant technical training with automotive or software experience is a plus.
• Familiar with reporting and analytics tools (Excel, BI, CRM, or ticketing systems such as JIRA).
• Experience with survey and feedback platforms (e.g. Qualtrics, Medallia).
• Experienced with social listening and consumer intelligence platforms (e.g. Brandwatch, Trajaan)
• Experienced with data analysis tool & report setting (e.g. SharePoint, Power BI)
• Structured, solution-oriented mindset and strong communication skills in English (German and/or Chinese are a plus).
• High level of initiative, adaptability, attention to detail, and teamwork orientation.
• Willingness to travel domestically and internationally as required by the role.

SEGULA Technologies is a global engineering group, boosting the competitiveness of all major industrial sectors: automotive, aerospace, energy, rail, naval, life sciences, and telecoms. With a presence in more than 30 countries and 140 locations worldwide, the Group prioritizes close relationships with its clients, driven by the expertise of its 15,000 employees. As a leading engineering player putting innovation at the heart of its strategy, SEGULA Technologies manages large-scale projects, ranging from initial studies to industrialization and production. SEGULA TECHNOLOGIES is dedicated to gender balance and diversity, recognizing and recruiting talent of all backgrounds.