Payment Operations Manager
Indexed description
From intelligent routing and compliance to customizable modules and enterprise-scale orchestration, IXOPAY helps businesses integrate faster, improve payment performance, and expand globally with confidence.
At IXOPAY, our people are our greatest strength. Our collaborative culture is built on shared values that guide how we work, innovate, and support our customers.
What Makes an IXOPAYer?
We are a global team bound by one standard, where every voice matters and initiative drives real change. We thrive on progress over perfection - choosing direction over motion, working smart with modern tech and AI, and constantly learning through continuous iteration. If you are tenaciously curious, empowered to take ownership, and passionate about delivering customer-first solutions in the fast-paced world of global payments, you’ll fit right in.
About The Role
We're looking for a Payments Operations Analyst to help customers unlock the full value of IXOPAY's AI Payments Intelligence platform.
In this customer-facing role, you'll combine your expertise in payments, data analytics, and payment operations to help enterprise merchants improve payment performance, reduce costs, and make smarter decisions using their payment data. Working closely with customers and cross-functional teams, you'll transform complex payment data into actionable insights while ensuring high-quality data ingestion and operational excellence.
This is an opportunity to work at the intersection of payments, analytics, AI, and customer success while helping shape the future of intelligent payment optimization.
What You'll Do
Deliver Customer Value
- Partner with enterprise customers to understand their business goals, payment strategies, and operational challenges.
- Act as a trusted advisor, helping customers optimize payment performance, improve authorization rates, reduce costs, and strengthen data-driven decision-making.
- Lead regular business reviews, delivering actionable recommendations based on payment trends, analytics, and AI-generated insights.
- Monitor customer data ingestion pipelines and data quality to ensure accurate, reliable analytics and reporting.
- Analyze payment performance, transaction trends, and machine learning-generated anomalies to identify optimization opportunities.
- Support customers with KPI configuration, dashboard customization, and data integration to maximize the value of IXOPAY's AI Payments Intelligence platform.
- Partner with Product, Data Engineering, Customer Experience, and Integration teams to deliver seamless customer solutions.
- Translate customer feedback and business requirements into actionable product enhancements and feature requests.
- Support successful customer implementations by providing technical guidance throughout onboarding and deployment.
- Stay current on payment technologies, industry trends, regulatory requirements, and emerging developments in payment analytics and AI.
- Share customer insights that help shape the future direction of IXOPAY's Payments Intelligence, Payment Orchestration, and Universal Tokenization solutions.
- Champion operational excellence through continuous process improvement and a customer-first mindset.
Required
- 5+ years of experience in payments operations, payment analytics, data analytics, or payment management.
- Strong understanding of payment ecosystems, including payment service providers (PSPs), acquirers, card payments, and payment optimization.
- Experience analyzing complex datasets and translating insights into business recommendations.
- Experience working directly with enterprise customers in a consultative or customer-facing role.
- Strong communication and presentation skills, with the ability to explain technical concepts to both technical and business stakeholders.
- Excellent analytical thinking, problem-solving, and relationship management skills.
- Ability to work independently while collaborating across cross-functional teams in a fast-paced environment.
- Willingness to travel up to 25% for customer meetings and team collaboration.
- Bachelor's degree in Computer Science, Information Technology, Data Science, Business, or a related field.
- Experience working for a merchant, payment service provider (PSP), acquirer, or FinTech organization.
- Experience with payment data analytics, business intelligence platforms, dashboards, or reporting tools.
- Experience supporting AI-driven analytics or payment intelligence platforms.
- Knowledge of payment orchestration, tokenization, fraud prevention, or payment optimization solutions.
At IXOPAY, you'll help enterprise merchants unlock the full potential of their payment data through AI-powered insights and intelligent payment optimization. You'll work with customers across a wide range of industries, solve meaningful business challenges, and collaborate with experienced product, engineering, and data teams to shape the future of enterprise payments.
We Offer
- Competitive salary and benefits
- Professional growth and development opportunities
- A collaborative, international team environment
- Flexible hybrid working in Vienna or Munich
Hybrid. This role is based in Vienna, Austria or Munich, Germany, with regular in-office collaboration. We welcome applications from candidates located in or willing to relocate to one of these locations.
Our Commitment to Inclusion
We know great candidates don't always meet every qualification. If you're excited about this opportunity, we encourage you to apply - we'd love to hear what you can bring to IXOPAY. What Makes an IXOPAYer? We are a global team bound by one standard, where every voice matters and initiative drives real change. We thrive on progress over perfection - choosing direction over motion, working smart with modern tech and AI, and constantly learning through continuous iteration. If you are tenaciously curious, empowered to take ownership, and passionate about delivering customer-first solutions in the fast-paced world of global payments, you’ll fit right in.
Equal Opportunity Employer
IXOPAY is proud to be an Equal Opportunity Employer. We consider all qualified applicants without regard to race, color, religion, sex (including pregnancy, sexual orientation, gender identity, or gender expression), national origin, age, disability, genetic information, veteran status, or any other characteristic protected by applicable law.
IXOPAY participates in E-Verify.
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