Operations Coordinator

We’re looking for an experienced Operations Coordinator to help oversee the workflows that support our customers from onboarding onward. This is a hands-on role focused on keeping customers successful, coordinating across teams, improving processes, and making sure issues and commitments don’t fall through the cracks. This is not an executive or strategy-only position. What You’ll Do - Coordinate the customer journey from onboarding and training through ongoing support and retention. - Follow up with customers, identify pain points, and make sure issues are carried through to resolution. - Coordinate issues involving Sales, Accounting, Software, integrations, or licensing, bringing the right people together and keeping ownership clear. - Build and improve business processes rather than simply following existing ones. - Keep projects and priorities moving by tracking commitments, dependencies, blockers, and next steps. - Spot gaps and blind spots, ask the right questions, and identify who needs to be involved. - Use customer feedback and operational information to identify opportunities for improvement. - Provide clear, concise updates and help keep operations organized end-to-end. Requirements What We’re Looking For - Experience in operations, project coordination, project management, customer operations, or a similar hands-on role. - Experience owning projects or operational work through completion, including coordinating dependencies and following up on outstanding items. - Comfortable working from an initial goal, identifying what information or people are needed, and building a practical plan. - Experience coordinating across different teams and priorities. - Clear, concise professional communication. - Interested in a stable, long-term, hands-on coordination role. Benefits - CAD $80,000 annual salary plus up to CAD $10,000 annual bonus - Fully remote

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