RN HOSPICE WEEKEND FACILITATOR - COVENANT AT HOME

The Covenant at Home Hospice RN Weekend Facilitator will be responsible to perform Quality Assurance activity as assigned, will receive and coordinator information from incoming calls for service, will facilitate hospice clinical needs, visits, admissions, and referrals three days weekly from 7a-7p. This includes every Saturday and Sunday as well as alternating additional day during the week each week. This position must consistently exercise discretion and judgment and refers to other community resources as necessary. Demonstrates excellent customer service performance in that his/her attitude and actions are consistent with the standards contained in the Vision, Mission and Values of Covenant HealthCare and the commitment to Extraordinary Care for Every Generation.

Responsibilities

Assists with coordination of patient care with other members of the Hospice and Home Care team. Provides problem solving skills to assist with the immediate issue and coordination of ongoing care. Interfaces with other units to maintain positive team relations. Role models professional nursing behaviors consistent with Covenant HealthCare Mission, Vision and Values. Represents agency to the public in a positive cooperative manner. Answers inquiries for all services. Triages care requests and makes patient visits as scheduled and necessary. Completes appropriate/necessary documentation in a timely fashion. Communicates identified issues/visit reason with the Case Manager. Updates POC as necessary. Demonstrates understanding of Hospice philosophy, hospice symptom management techniques and comfort care. Demonstrates understanding of the hospice levels of care and when to initiate a change. Demonstrates understanding of hospice regulations and requirements. Functions with awareness of and application of safety issues as identified within the institution. Demonstrates appropriate and professional communication with staff, physicians and ancillary departments to solve problems in patient care delivery. Demonstrates an understanding of appropriate emergency responses and the ability to remain calm. Acts as a liaison between physician and RN (verbal order, follow up calls). Coordinates information received from patients/families with staff providing care. Completes hospice intake process for incoming referrals. Responsible for special projects. Triages and supports calls and questions from Palliative Care patients Performs CQI activities as assigned. Supports organizational policies. Keeps the manager/coordinator informed of patient care (call events) and notes recommendations on Quality Assurance issues. Maintains records in accordance with agency requirements. Participates in development, revision and implementation of policies and procedures. Assumes responsibility for personal growth. Participates in education meetings and IDT as required. Demonstrates excellent customer service. Maintains confidentiality with all information in the appropriate manner. Contributes to organization success targets for patient satisfaction and net operating margins. Other duties as assigned.

Qualifications

EDUCATION/EXPERIENCE REQUIREMENTS

Current Registered Nurse license in the State of Michigan required.

Bachelor of Nursing degree preferred.

Hospice Experience Required.

Two (2) years of hospice experience in an accredited and certified agency preferred.

Knowledge/Skills/Abilities

Quality Assurance experience preferred.

Knowledge of current nursing practice.

Customer service focus.

Able to operate with minimal supervision.

Knowledgeable regarding availability of community resources.

Valid driver's license.

Excellent communication skills, both verbal and written.

Computer knowledge, both Covenant at Home and software used within the Covenant at Home system.

Demonstrates problem solving skills.

Ability to type.

Reliable transportation and proof of insurance.

WORKING CONDITIONS/PHYSICAL DEMANDS

Ability to maintain regular, punctual attendance consistent with the ADA, FMLA and other federal, state and local standards.

Frequent standing, walking, talking, hearing, and tasting/smelling.

Frequent near, midrange and far vision, depth perception, visual accommodation, color vision and field of vision.

Frequent lifting up to 50 lbs.

Why Work at Covenant HealthCare

At Covenant HealthCare, we are united by a shared mission of providing Extraordinary Care for Every Generation. We foster a culture built on teamwork, excellence, accountability, respect, customer service, and enthusiasm, where every employee plays an important role in delivering patient-centered care and making a difference in our community.

Benefits

Our benefits include:

• Comprehensive medical, dental, and vision coverage
• Retirement plans with employer match
• Paid time off to support work-life balance
• Employee wellness programs and mental health support
• Tuition reimbursement, university discounts, and professional development opportunities

Submit your resume and any required documents with your application. A resume is required.

Applicants will receive confirmation that their application has been received. Candidate updates will be provided via email, text message, or phone call.