Insurance & Marketing Governance Assistant Manager

Job Description

This role is mainly taking insurance agent and compliance officer role under AMEX Taiwan Insurance business also need to handle regular board and shareholder meetings, besides, this role will support AMEX product & marketing team to ensure internal policies are compliant and data protection mechanism is always in place.

Responsibilities

Insurance Legal Entity & Governance Support

• Coordinate regular board meetings and shareholder meetings for the insurance legal entity as required.
• Prepare meeting agendas, collect materials, draft meeting minutes, and coordinate review and sign-off by relevant parties.
• Maintain governance records and ensure required documentation is properly retained.

Insurance Compliance & Regulatory Governance

• Act as compliance contact for the insurance business and Product & Marketing team.
• Coordinate and facilitate responses to compliance-related inquiries and internal review requests across insurance and credit card businesses, assess potential business impacts, and support the implementation of required process and policy changes.
• Communicate regulatory and policy updates to relevant stakeholders and support ongoing adherence to company requirements.

Customer Complaint Investigation & Partner Coordination

• Investigate insurance-related customer complaint cases received from insurance partners or AMEX customer service teams.
• Review relevant sales calls or supporting materials where needed, summarize findings, and align next steps with internal stakeholders and insurance partners.
• Ensure feedback or resolution approach is properly coordinated with the appropriate teams.

Data Protection & Internal Control Oversight

• Conduct regular checks or self-assessments to ensure customer data protection mechanisms are in place.
• Coordinate team self-assessment activities, collect required documentation, and respond to MCO or control teams as needed.
• Support remediation follow-up to strengthen internal controls and reduce compliance risk.

Qualifications

• Valid General Insurance Agent License (產險代理人執照) is required.
• 5+ years of experience in the insurance industry; experience in compliance, governance, risk management, or internal control is preferred.
• Solid understanding of local insurance regulations and the regulatory requirements applicable to financial services businesses.
• Strong analytical and problem-solving skills, with the ability to assess business impacts and manage regulatory and operational priorities independently.
• Experience in customer complaint handling and telemarketing channel oversight is a plus.
• Experience partnering with Compliance, Legal, Risk, MCO, or other governance and control functions is preferred.
• Excellent stakeholder management and communication skills, with the ability to collaborate effectively and influence decisions across multiple teams.

About Us

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.

As part of Team Amex, you’ll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

About The Team

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries
• Bonus incentives
• Support for financial-well-being and retirement
• Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• Generous paid parental leave policies (depending on your location)
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.