Coordinator Surgery Special Unit - Spine and Pain

Join Cleveland Clinic's Main Campus where research and surgery are advanced, technology is leading-edge, patient care is world-class, and caregivers are family. Cleveland Clinic is recognized as one of the top hospitals in the nation. At Cleveland Clinic, you will work alongside passionate and dedicated caregivers, receive endless support and appreciation and build a rewarding career with one of the most respected healthcare organizations in the world.

As a Surgery/Special Unit Coordinator supporting Spine and Pain Medicine, you will play an important role in coordinating scheduled and unscheduled surgeries, procedures, admissions, and appointments for all interventionalists. You’ll work closely with a collaborative team of three Procedure Schedulers and a Workleader, while also partnering with the Injection Care Coordinator and Injection Administration Program Coordinator to help ensure a seamless experience for patients and caregivers.

In this role, you will coordinate and schedule pain procedures across all NEO sites for Spine and Pain Medicine Interventionalists. You will serve as a key point of contact for patients by responding to inbound scheduling calls, conducting outbound outreach, and managing MyChart communications to support timely, efficient, and seamless coordination of care.

A caregiver in this position can work at a start time of 7:30am, 8:00am or 8:30am. Must work 8-hour shifts.

A caregiver who excels in this role will:

• Ensure accuracy of system-wide master patient index through validation and capture of patient demographic data.
• Validate patient physician information and ensures accurate collection.
• Identify patients in need of financial counseling to ensure appropriate payment of services.
• Triage appointments, based on diagnosis, patient preferences, and physician specialty.
• Coordinate services and provide special instructions as requested by patients, internal physicians and referring physicians.
• Perform scheduling both intra- and inter-departmentally as requested by physician orders.
• Receive orders and processes as indicated by provider and schedules according to protocol.
• Ensure accuracy of all data including appropriate CPT coding and case information (side, equipment, etc.).
• Serve as liaison with admitting office regarding hospital reservations, update admission information and cancels reservations.
• Act as a resource to all department personnel (surgeons, medical secretaries, nurses, residents, etc.) on daily activity.
• Communicate with patients and their families to provide detailed instructions, directions, and resources available.

Minimum qualifications for the ideal future caregiver include:

• High school diploma or GED
• Working knowledge of computerized appointment/OR scheduling systems, patient billing, insurance processing or other related office functions to coordinate patient access
• Knowledge of Microsoft Word and Excel applications
• Two years of related experience in an area that provides broad knowledge of medical terminology that includes patient registration, patient billing, insurance processing or appointment/operating room scheduling
• OR three years of customer service concierge experience
• Proficient in personal computers (PC) and general knowledge of PC-based systems and software

Preferred qualifications for the ideal future caregiver include:

• In-depth knowledge of medical terminology and/or CPT/ICD coding

Physical Requirements:

• Requires frequent standing, walking and sitting for extended periods of time.
• Lifting and carrying up to 25 lbs.
• Requires manual dexterity to grasp and handle records and to operate PC computer in the course of work and navigate throughout the hospital.
• Normal or corrected vision.

Personal Protective Equipment:

• Follows standard precautions using personal protective equipment as required.

Pay Range

Minimum hourly: $16.47

Maximum hourly: $23.61

The pay range displayed on this job posting reflects the anticipated range for new hires. A successful candidate’s actual compensation will be determined after taking factors into consideration such as the candidate’s work history, experience, skill set and education. The pay range displayed does not include any applicable pay practices (e.g., shift differentials, overtime, etc.). The pay range does not include the value of Cleveland Clinic’s benefits package (e.g., healthcare, dental and vision benefits, retirement savings account contributions, etc.).