Director, Global Payroll and Equity Administration

Who Coupang Is:

We exist to wow our customers. We know we’re doing the right thing when we hear our customers say, “How did I ever live without Coupang?” Born out of an obsession to make shopping, eating, and living easier than ever, we’re collectively disrupting the multi-billion-dollar commerce industry from the ground up. We are one of the fastest-growing retail companies that established an unparalleled reputation for being a leading and reliable force in South Korean commerce.

We are proud to have the best of both worlds — a startup culture with the resources of a large global public company. This fuels us to continue our growth and launch new services at the speed we have been since our inception. We are all entrepreneurial, surrounded by opportunities to drive new initiatives and innovations. At our core, we are bold and ambitious people that like to get our hands dirty and make a hands-on impact. At Coupang, you will see yourself, your colleagues, your team, and the company grow every day.

Our mission to build the future of commerce is real. We push the boundaries of what’s possible to solve problems and break traditional tradeoffs. Join Coupang now to create an epic experience in this always-on, high-tech, and hyper-connected world.

What the Role is:

The Director of Global Payroll Operations and Equity administration will spearhead our international (outside of Korea) payroll and equity operations and will be responsible for refining Coupang’s international payroll and equity strategy while taking ownership of its execution. It will ensure flawless, compliant, and highly efficient payroll processing across all operating countries, leading process transformations and automation initiatives, as well as ensuring accurate and compliant equity operations.

Key Responsibilities:

• Payroll and Equity Administration Stewardship: Take ownership of the accuracy, timeliness, and execution of day-to-day end-to-end global payroll processing and equity plan administration (including RSUs, options, and performance awards) across all international Coupang entities.
• Operational Bridge to Transformation: Serve as the core operational counterpart to the Senior Director, Global Payroll and Equity Administration. Keep current multi-vendor systems running smoothly while acting as the primary feedback loop to ensure current operational realities and workflows are accurately captured by key process improvement or technology innovation projects.
• Rigorous Vendor & SLA Governance: Actively manage and audit relationships with existing external payroll and equity providers. Hold vendors to strict service level agreements (SLAs), optimize costs, and maintain total stability across our payroll/equity ecosystem.
• Day to Day Compliance & Risk Management: Enforce robust internal controls across all global payroll and equity operations. Stay ahead of multi-country tax logic, labor compliance, and regulatory shifts, ensuring that daily runs remain bulletproof and audit ready.
• Team Leadership: Mentor, and advocate for a high-performing global payroll/equity team, fostering an agile culture centered on accuracy and continuous improvement.
• Stakeholder Management: Collaborate deeply with HR, Finance, Legal, and IT to align payroll workflows with broader corporate timelines. Standardizing operation KPIs and reporting structures to provide key metrics to senior leadership.

Who You Are:

• Educational Foundation: Bachelor's degree in Finance, Accounting, Human Resources, Business Administration, or a related field.
• Global Payroll and Equity Scale Expertise: 10+ years of progressive experience in payroll operations, with significant experience managing payroll in a complex, multi-country global environment alongside facilitating equity administration across large-scale, publicly traded organizations.
• Vendor Management: Deep expertise in navigating, managing, and consolidating multi-vendor networks (e.g., ADP, Workday, SAP), with a clear understanding of how to extract value and maintain stability.
• Project Management: Strong project management and change management skills, with an analytical, metrics-driven approach to solving complex operational bottlenecks.
• Geographic Expertise: Thorough regulatory and operational compliance expertise across global markets, with a strong emphasis on Asia-Pacific and North America markets.
• Language Proficiency: Fluency in written and spoken English, with proficiency in a Korean a plus.

Recruitment Process and Others

Recruitment Process

· Application Review - Recruiter Phone Interview - Phone Interview - Onsite (or Virtual Onsite) Interview – Offer

· The exact nature of the recruitment process may vary according to the specific job and may be changed due to scheduling or other circumstances.

· Interview schedules and the results will be informed to the applicant via the e-mail address submitted at the application stage.

Details to Consider

· This job posting may be closed prior to the stated end date for application if all openings are filled.

· Coupang has the right to rescind an offer of employment if a candidate is found to have submitted false information as part of the application process.

· Those eligible for employment protection (recipients of veteran’s benefits, the disabled, etc.) may receive preferential treatment for employment in accordance with applicable laws.

· Job titles and responsibilities may be subject to change depending on the candidate’s overall experience, etc. This will be communicated to the candidate at the appropriate time before the offer.

· Hiring may be restricted in case the legal qualifications required for hiring and work performance is not met.

· This is a full-time regular position and includes 12 weeks of probation period; provided, however, the probationary period may be either skipped, shortened or extended if necessary for business purposes.

Privacy Notice

· Your personal information will be collected and managed by Coupang as stated in the Application Privacy Notice located below.

https://privacy.coupang.com/en/land/jobs/

Document Return Policy

1. This notification is given pursuant to Article 11 (6) of the Fair Hiring Procedure Act.

2. A job applicant, who has applied but not been finally selected for a position at Coupang (the “Company”), may request the Company to return his/her hiring documents submitted pursuant to the Fair Hiring Procedure Act. However, this will not apply where the hiring documents were submitted via the website of the Company or e-mail, or where the job applicant submitted those documents voluntarily without a request from

the Company. In addition, if the hiring documents were destroyed due to a natural disaster or any other reasons not attributable to the Company, such documents will be deemed to have been returned to the job applicant.

3. A job applicant who wishes to request the return of his/her hiring documents pursuant to the main sentence of paragraph 2 above should fill out a “Request for Return of Hiring Documents” [Annex Form No. 3 in the Enforcement Rule of the Fair Hiring Procedure Act] and submit It by email ([email protected]). In such case, within fourteen (14) days from the date of identifying the receipt of the request, the Company will send the hiring documents to the job applicant’s designated address via registered mail. Please be informed that the job applicant is required to pay the postage on the registered mail.

4. In preparation for a job applicant’s request for the return of hiring documents pursuant to the main sentence of paragraph 2 above, the Company shall retain the original hiring documents submitted by the job applicant for 180 days from the completion of the recruiting process. If no request is made until the end of this period, all his/her hiring documents will be destroyed immediately in accordance with the Personal Information Protection Act.

5. The above paragraphs 1 - 4 shall only apply when the labor-related laws of Korea govern the application. They are otherwise not applicable