Customer Service Lead Coordinator

Vacancy Number: Req6349

Location: Jakarta Indonesia

Location Address: Cibis 9 Tower, Jl Raya Cilandak KKO N0 129 17th Floor Cilandak Timur Pasar Minggu Daerah Khusus Ibu kota Jakarta 12560 Indonesia

Closing Date: 19 September 2026

Croda is a FTSE100 organisation where we truly believe our people are our difference and this, along with our values of Innovative, Responsible and Together, create ‘our Purpose, Smart science to improve lives™’. With over 5,000 employees globally, we specialize in the research and development of innovative ingredients for the Life Science and Consumer Care markets.

We are focused on developing our inclusive culture through accountability, collaboration and innovation. By joining Croda, you will be part of a team who are using smart science to create a more sustainable future.

As we deliver our ambitious 2030 Growth Strategy, we’re looking for a Customer Service Lead Coordinator

Who We’re Looking For

• Bachelor’s degree and / or supply chain preferred
• Minimum 3 years in Customer Service, Supply Chain, Sales support
• SAP, Customer service, order management, M/S office
• Technical & Professional Knowledge: Knowledge of Order Processes / Supply Chain
• Management preferred, good understanding of the products/services of relevant business segments and functions at sub-regional level, Service excellence competencies

• Customer centric mindset, and demonstrate customer engagement
• Effective communication skills
• Problem solving and critical thinking
• Accuracy and attention to detail
• Multitasking and time management
• Team player and collaboration
• Strong organization skill and familiar with order management tools
• Resilience and ability to work under pressure

The successful candidate will receive a competitive salary and benefits package including:

• Private health Insurance for employee and family
• Flexi working arrangements
• Car allowance and car supplement
• Sales bonus based on performance
• Festive allowance
• Private Pension benefit
• Diverse and inclusive culture where everybody in the business has direct impact
• BPJS KN and BPJS TK

At Croda, we believe our people are our difference. We are people-led, driven by the desire to do good and deliver value, a unifying principle shaped by all the great people that have travelled through Croda since our beginning in 1925. We pride ourselves on bringing together diverse teams and talents from across the globe and, guided by our values of Responsible, Innovative, and Together, we are passionate about building an inclusive, collaborative, and diverse organisation with innovation and customer focus underpinning all that we do.

Croda is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, marriage, pregnancy or maternity, religion or belief.