Cermati
Linkedin · Posted 4mo ago
Quality Assurance Operations Team Leader
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Indexed description
Job Description
- As part of Operation Team to minimize risk, detect and prevent fraud/complain and improving quality of all agents
- Monitoring and responsible for the overall Quality Assurance Process
- Liaise with QA Ops Manager regarding operation daily
- Review quality assurance policies and procedures
- Develop, recommend and monitor corrective and preventive actions
- Update internal policy & SOP based on new regulations from regulator
- Prepare reports to communicate outcomes of quality activities
- Identify and organize training needs to meet quality standards
- Coordinate collaborations with other departments.
- Conduct Internal and External calibration
- Monitoring and developing team performance and coaching team if needed
- Male/Female
- Age max. 35 years old
- Bachelor degree any major
- Minimum experience 1 year as Supervisor/TeamLeader/Officer quality assurance, internal audit in bank/multifinance/fintech
- Have honest attitude, good interpersonal skill, conscientious, good leadership, good communication skill, good excel skill
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