Senior Analyst

JOB DESCRIPTION

• Manual testing (functional + UX validation)
• Automation testing (efficiency + speed)
• Program coordination (APM responsibilities)

• Analyze requirements, user stories, and BRDs
• Create test cases, scenarios, and checklists
• Perform functional testing
• Perform UI/UX testing
• Perform exploratory and ad-hoc testing
• Validate business flows and user journeys
• Identify and log defects with proper steps and impact
• Perform regression testing manually (small scope)

• Identify test cases suitable for automation
• Develop automation scripts (Selenium, Playwright, Cypress, etc.)
• Build and maintain automation frameworks
• Execute automated regression test suites
• Integrate tests into CI/CD pipelines
• Perform API testing
• Perform performance and load testing
• Analyze automation results and maintain dashboards

• Define test strategy (manual + automation mix)
• Create test plans, timelines, and effort estimation
• Decide what to automate vs. what to test manually
• Ensure test coverage across modules
• Track test metrics (pass %, defect density, coverage)
• Participate in requirement reviews and risk analysis
• Contribute to quality standards and best practices

• Track testing progress vs sprint/release timelines
• Manage defect triage and prioritization
• Coordinate SIT, UAT, and production releases
• Monitor test execution dashboards and reports
• Ensure quality sign-off before releases
• Identify and mitigate project risks
• Support sprint planning, stand-ups, and governance calls

• Log defects with clear steps, severity, and impact
• Track defect lifecycle: New → Assigned → Fixed → Retested → Closed
• Perform root cause analysis (RCA)
• Ensure zero leakage to production
• Maintain quality reports for stakeholders and audits

• Work with developers, product owners, business analysts, and clients
• Translate business requirements into test scenarios
• Provide quality insights and release readiness reports
• Act as QA SPOC for client communications

• Manual testing (test cases, defect management)
• Automation tools: Selenium / Playwright / Cypress
• Programming basics: Java / Python / JavaScript
• API testing (Postman, RestAssured)
• Database (SQL)
• CI/CD tools (Jenkins, Azure DevOps)
• Test management tools: Jira / QC / TestRail

• Test case design techniques
• Regression and exploratory testing
• Automation framework understanding
• Risk-based testing
• Quality metrics analysis

• Sprint tracking and planning
• Status reporting
• Risk and issue management
• Stakeholder coordination
• Release management

• Strong attention to detail
• Communication (technical + business)
• Analytical thinking
• Ownership mindset
• Team collaboration

• Certifications (Optional): ISTQB, Agile / Scrum

• Test plans & strategies
• Test cases (manual + automation)
• Automation scripts & frameworks
• Defect logs & dashboards
• Test execution reports

About The Team

eClerx is a global leader in productized services, bringing together people, technology and domain expertise to amplify business results. Our mission is to set the benchmark for client service and success in our industry. Our vision is to be the innovation partner of choice for technology, data analytics and process management services. Since our inception in 2000, we've partnered with top companies across various industries, including financial services, telecommunications, retail, and high-tech. Our innovative solutions and domain expertise help businesses optimize operations, improve efficiency, and drive growth. With over 18,000 employees worldwide, eClerx is dedicated to delivering excellence through smart automation and data-driven insights. At eClerx, we believe in nurturing talent and providing hands-on experience.

eClerx is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status, or any other legally protected basis, per applicable law.