Spanish Associate / TL / QA

Job Description

Join our growing team for exciting opportunities in the US Spanish Process

✨ Open Positions

• Spanish Collector / Associate
• Spanish QA
• Spanish Team Leader (TL)

📍 Location: Pune – Kharadi

🕒 Shift: US Shifts | 5 Days Working | 2 Rotational Week Offs

💰 Salary: Hike on last drawn ( Negotiable )

Recruiter's no - 6392378294

🔹 Role Descriptions

Spanish Collector

Manage and follow up on overdue accounts with Spanish-speaking clients, maintain excellent customer service during collections, and resolve payment discrepancies efficiently.

Spanish QA

Monitor and evaluate calls/interactions, ensure process compliance and quality standards, provide feedback sessions, and help improve overall team performance.

Spanish Team Leader (TL)

Lead and manage a team of Spanish-speaking associates, drive team performance, handle client escalations, maintain KPIs, and motivate the team to achieve targets.

✅ Qualifications

• Proficiency in written & spoken Spanish and English
• Excellent communication & interpersonal skills
• Minimum 6 months of experience in US Spanish Voice Process / Collections / QA / Team Handling roles
• Strong problem-solving skills & attention to detail
• Ability to work in an on-site, team-driven environment
• Knowledge of collection laws & regulations is an added advantage

📌 Language Requirement: Spanish (Mandatory)