Governance & Assurance Officer

Perth

We're leading Western Australians to their intelligent energy future.

And we want you to be part of it.

You might know us as Western Australia's largest electricity generator and energy retailer, supporting 1.2 million customers across the state.

But what you might not know, is that we’re investing in renewable energy projects, including wind farms and big batteries, to help build a more sustainable and reliable future.

Our Big Battery is now live in Kwinana, we’re expanding the Warradarge Wind Farm, the WA EV Network has launched, and we have many other projects in the works.

We're a purpose-driven organisation, owned by the people of WA. Our commitment is to ensure all Western Australians have access to secure, reliable, and sustainable energy.

We believe that the benefits of renewable energy aren’t just for some, they're for everyone.

This is where you come in.

Role Description

The Governance & Assurance Officer is an exciting 12month opportunity based in our Perth Central Park Office.

The primary focus of the role is to provide proactive oversight and assurance for the Customer business unit in the delivery of customer service against quality assurance, compliance, and audit frameworks. The role will deliver key insights into the customer experience and embed process excellence throughout the Customer business unit.

You will support activities to support a culture of compliance and process excellence, ensure processes and systems are efficient, effective and are fit for purpose. The role will assess the performance of services delivered against quality and compliance expectations and play a vital role in providing actionable insights and trends that will highlight opportunities, continuously optimise, and enhance the customer and agent experience. You will work closely with our internal teams and key operational partners to drive change and aide the integration of solutions across the Customer business unit.

Job Responsibilities

• Ensure that current operational processes and procedures are reflective of our requirements under the small use code and the protection of our customers.
• Contribute to an organisational culture of compliance, quality assurance, risk management and business continuity management.
• Complete analysis of quality assurance and compliance data and provide actionable insights and recommendations to support improvement and change opportunities.
• Support cross functional capability across Customer Governance and Assurance operations.
• Demonstrated and documented contribution to risk identification and development of solutions to drive down errors / non-compliance to process and implement comprehensive operating procedures.

What You Will Bring

• Year 12 equivalent or previous experience working in a role within a highly regulated industry.
• Demonstrated experience in Quality Assurance frameworks and methods.
• Demonstrated experience in assessment tools, coaching methods, and improvement planning.
• Minimum of 3+ years’ experience in frontline customer service roles.

So, what's it like working for Synergy?

As one of Australia's most trusted utility brands, we value our customers, the community we operate in, and our people. When you work with us, you'll be joining an inclusive and proactive organisation, one that enables innovative thinking, accountable leadership, and collaboration. It's how we're creating an exceptional workplace, and we want you to be part of it.

At Synergy we have a wide range of benefits designed to help you balance your work and home life, support your health and wellbeing along with having access to professional development opportunities.

Here's a just a few of the benefits you'll have access to as a Synergy employee:

• Flexible work arrangements
• Generous paid parental leave
• Other leave options including reproductive and purchased annual leave
• Volunteer leave so you can give back to your community
• Learning and development opportunities

More details can be found here

At Synergy we believe in creating an inclusive and diverse workplace where everyone can thrive and feel a true sense of belonging. We're proud to be recognised as an inclusive employer by the Diversity Council of Australia. We celebrate our diversity and warmly welcome applications from individuals of all backgrounds, especially those from underrepresented groups.

Section 51

“Synergy is committed to improving employment opportunities and outcomes for Aboriginal and Torres Strait Islander people. As a measure to achieving equality, Section 51 of the Equal Opportunity Act 1984 (WA) and section 8(1) of the Racial Discrimination Act 1975 (Cth) will apply to this vacancy. We welcome applications from anyone who has the demonstrated skills and experience to successfully perform this role. Aboriginal and Torres Strait Islander people are strongly encouraged to apply.”

Have we sparked your interest? We hope so. It’s an exciting time for energy in Western Australia – and you’re connected to it.

Click 'Apply' below to get started with your application.

Applications close 16th September 2026, however Synergy reserves the right to close applications when a suitable pool of candidates is identified.

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Need some help?

Get in touch with our Talent Acquisition team at [email protected]