Client Relations Manager

LVH is the premier home chartering service for the world’s elite, bringing together a collective of trusted homeowners and guests who share a passion for refinement, elegance, and elevated human experiences. LVH offers the finest curated experiences, unparalleled in-home full services, exclusive home management, and advisory services combined with the latest technology trends. As a member of the Sales Team, Client Relations Director plays a crucial role in creating, managing, and nurturing relationships with new & existing direct clients and partners including: ## Essential Functions - Prospect and develop new client leads in collaboration with the Marketing team - Qualify prospective clients to ensure a good fit and long-term partnership potential - Work with the Owner Partner Team to tailor proposals across company offerings - Lead the closing process and coordinate with the Finance team to ensure payment completion - Oversee the Experience Team to ensure client expectations are consistently exceeded across planning, homes, and staffing services - Build and maintain strong client relationships to drive repeat business and long-term loyalty - Ensure achievement of key performance indicators (KPIs), including booking quotas, prospecting activity metrics, and CSAT scores ## Compensation - Competitive gross annual salary ranging from $75,000 - $85,000 - Commission Plan structure - 20 Days of Paid Time Off - 5 Days of Paid Sick Leave - 6 Days of Paid Holidays - Work equipment stipend - Private health insurance - Flexible work schedule, subject to business needs and management approval Requirements ## Skill and Knowledge Qualifications - 4 or more years of experience in client relationship management or sales in travel, real estate, or another high-value product targeted to high-net-worth individuals - Proven track record of success in sales and increase in revenue - Exceptional verbal and written English communication skills - Strong experience with CRM, presentation, and other online productivity tools - Multi-tasking capabilities and working effectively under deadlines - Experience and love for international travel are highly desirable

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