Process Optimization Specialist

ServiceNow Process Optimization Specialist An Hour AgoSaved Hybrid West Palm Beach, FL, USA Mid level Mid levelArtificial Intelligence • Cloud • HR Tech • Information Technology • Productivity • Software • AutomationDocuments and analyzes Global People processes, identifies inefficiencies, performs root cause analysis, and designs optimized target-state workflows. Applies Lean Six Sigma, process mining, automation, and AI to improve productivity and reduce waste. Develops process maps, SOPs, KPIs, reports, and improvement backlogs; coaches Operations staff; collaborates with process owners, Product Managers, PMO, and technology teams; and supports change management, implementation, training, and stakeholder adoption.Top Skills: Artificial IntelligenceDmaicIbpmsKaizenLean Six SigmaLow-Code AutomationNo-Code AutomationProcess MiningServicenow HrsdServicenow PlatformValue Stream Mapping