Customer Experience Strategy Manager

Samsara Customer Experience Strategy Manager YesterdaySaved Easy Apply Remote or Hybrid United States Easy Apply 107K-162K Annually Senior level 107K-162K Annually Senior levelArtificial Intelligence • Cloud • Computer Vision • Hardware • Internet of Things • SoftwareLead customer listening and Voice of Customer programs, including NPS, CSAT, CES, surveys, and interviews. Analyze qualitative and quantitative customer data to identify drivers, trends, pain points, and opportunities. Present insights to executives and cross-functional teams, facilitate action planning, and drive systemic customer experience improvements. Evaluate AI tools for sentiment analysis, theme extraction, and customer research while helping build a data-driven, customer-centric culture.Top Skills: Artificial IntelligenceLarge Language Models (Llms)MedalliaQualtricsRStata