Customer Relations Specialist IV, PSA

Collectors Customer Relations Specialist IV, PSA YesterdaySaved In-Office Jersey City, NJ, USA 29-29 Hourly Junior 29-29 Hourly JuniorConsumer Web • eCommerce • Machine Learning • Software • Sports • AnalyticsProvides onsite customer relations support for PSA by resolving customer queries, investigating issues, processing account adjustments, updating order spreadsheets, and escalating unresolved matters. Collaborates with Operations and other departments to deliver accurate solutions, using department protocols and strong judgment. The role requires excellent communication, listening, empathy, organization, attention to detail, and the ability to handle phone-based customer interactions and physical tasks, including lifting up to 40 pounds.Top Skills: Google WorkspaceSalesforce