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Justworks Builtin · Indexed 2026-09-03

Customer Support Solutions Lead

New York, NY, USA 121K-151K Annually

Entry level Builtin
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Indexed description

Justworks Customer Support Solutions Lead YesterdaySaved Easy Apply Hybrid New York, NY, USA Easy Apply 121K-151K Annually Entry level 121K-151K Annually Entry levelHR Tech • Payments • Professional Services • SoftwareBuild and optimize AI-powered customer support experiences, Zendesk workflows, automations, and integrations. Configure and tune AI servicing platforms, measure support performance, redesign processes, test emerging technologies, and partner with Product, Engineering, Support, Data, Revenue Operations, and vendors. Lead implementation, experimentation, platform modernization, and continuous improvement as a hands-on individual contributor.Top Skills: Ai-Powered Customer Support PlatformsAutomationCRMDecagonForethoughtIntercom FinKnowledge Management SystemsSalesforce Service CloudSierraWorkflow IntegrationsZendesk

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