Assistant Manager - CRM & Audit

Department: Operations / Quality

Reports to: CRM Manager

Job Summary

We are seeking a detail-oriented Audit & Quality Assurance Executive / Assistant Manager to support quality standards, customer feedback management, and continuous improvement across facility and property management operations.

Key Responsibilities

• Collect and analyze monthly customer feedback and quarterly end-user feedback.
• Plan and conduct monthly/quarterly site audits across locations.
• Track and follow up on corrective actions from audits and feedback.
• Assist in coordinating and conducting weekly Crest University training sessions.
• Prepare reports, ratings, and insights for management review.
• Support operations teams in implementing quality improvement actions.

• Experience: 3–6 years in Quality Assurance, Audits, Customer Feedback, or Operations in Facility Management, Hospitality, or Property Management.
• Education: Bachelor’s degree (Hotel Management, Business Administration, or Facility Management preferred).
• Strong analytical and reporting skills with proficiency in MS Excel & PowerPoint.
• Excellent communication, coordination, and follow-up abilities.
• Proactive mindset with attention to detail.