Customer Service Coordinator

Job information

Division/Unit: UEFA Events SA/ TIcketing

Contract type: Max term

Location: Nyon (WFH up to one day per week)

This role is based at UEFA’s Headquarters in Nyon, Switzerland for the UEFA EURO 28 tournament. If you are looking for roles based in the UK & Ireland, please visit the UK & Ireland 2028 Limited page.

Start date: 01/10/2026

End date: 31/08/2029

Application deadline: 07/09/2026

Main goal

Reporting to the Customer Service Team Leader, the Customer Service Coordinator supports the team by supervising the first-level ticketing customer service provider and helping to improve the customer journey, from pre-sale and post-sale, for UEFA EURO 2028, UEFA Women’s EURO 2029, UEFA club finals and other UEFA events.

Key Responsibilities

• Helping to coordinate and supervise the first-level customer service provider (organising training, drafting presentations, quality management)
• Providing second-level customer service support for UEFA EURO 2028, UEFA Women's EURO 2029, the club finals from 2026 to 2029 and several other UEFA events (pre-sale and post-sale)
• Helping to draft and publish content for UEFA events (FAQs, communication support documents, email campaigns, etc.)
• Contributing to various customer journey sub-projects, for example in relation to ticket portals, mobile tickets and payment questions
• Liaising with customer experience stakeholders such as AccessibALL and UEFA’s spectator services, safety and security, finance and legal teams

Requirements

Experience:

• 3 or more years of experience in customer service environment
• 3 or more years of experience working on sports or ticketing projects

Education:

• Bachelor's degree in communication or translation

Languages:

• English/ proficient

Other requirements:

• Relocation to Switzerland/France is expected
• Good writing skills
• Customer-oriented and solution-driven mindset
• Attention to detail and a structured approach to work
• Knowledge of Zendesk would be an asset

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