Customer Experience Analyst

ePayPolicy Customer Experience Analyst 36 Minutes AgoSaved Hybrid Austin, TX, USA Senior level Senior levelFintech • Insurance • Payments • SoftwareAnalyze customer adoption, engagement, health, and churn-risk data. Define consistent metrics, build dashboards and cohort analyses, monitor onboarding and implementation performance, identify friction and success patterns, and translate findings into actionable recommendations for customer-facing teams and leadership. Collaborate with revenue operations, AI engineering, analytics, and customer teams to document metric logic and improve data-driven customer experience operations.Top Skills: LookerPower BISQLTableau