Digital Product Owner (Search & Discoverability)

Job Description

Digital Product Owner (Search & Discoverability)

• 12-Month Contract Opportunity
• Sydney, Melbourne or Brisbane

Are you passionate about shaping how customers discover and interact with digital experiences? We're looking for an experienced Digital Product Owner to lead a search-first product roadmap that enhances visibility, discoverability, and customer outcomes across traditional search engines and emerging AI-powered channels. Based in Sydney, Melbourne, or Brisbane, this is an exciting opportunity to drive innovation at scale within a leading digital environment.

The Opportunity

As the Digital Product Owner, you'll be a key member of the Digital Content & Website Experience team, responsible for delivering and evolving a search and discoverability roadmap across customer-facing websites.

You'll lead the prioritisation and delivery of technical, content, and experience optimisation initiatives spanning SEO, AI/LLM discoverability, content architecture, schema implementation, experimentation, and search experience enhancements. Working closely with stakeholders across digital, marketing, technology, analytics, and brand teams, you'll drive measurable improvements in organic visibility, qualified traffic, and customer outcomes across sales, service, and claims journeys.

What You'll Be Doing

Own the Search Roadmap & Delivery

• Define and evolve a search and discoverability roadmap to improve visibility, traffic, and customer outcomes across traditional and emerging search channels.
• Prioritise and deliver initiatives across SEO, AI/LLM optimisation, technical search capabilities, content architecture, schema, and experimentation.
• Balance customer needs, business value, technical feasibility, and regulatory requirements when making roadmap and prioritisation decisions.

Collaborate Across the Business

• Partner with Search Insights & Discoverability teams, Technology teams, and Brand Product Owners to deliver high-impact initiatives.
• Align stakeholders across Marketing, Brand, Technology, and Digital teams on priorities and measurable outcomes.
• Translate strategy, insights, and objectives into clear product backlogs and actionable user stories that maximise delivery impact.

Drive Performance Through Insights

• Leverage search performance data, analytics, experimentation, and customer insights to identify opportunities and validate hypotheses.
• Work with specialist teams to convert insights into initiatives that deliver measurable business and customer outcomes.

Risk, Governance & Compliance

• Ensure search and content initiatives align with digital, legal, regulatory, and risk management requirements.
• Proactively identify and manage risks while maintaining strong governance standards.

Experience

About You:

• 2+ years' experience in digital roles spanning Design, UX, Conversion Optimisation, Digital Product, SEO, or Digital Best Practice.
• 2+ years' experience in customer experience management.
• 2+ years' experience delivering projects, products, or strategic initiatives.
• Experience working within agile delivery environments.

Skills & Capabilities

• Strong strategic and analytical thinking with the ability to solve complex customer and business challenges.
• Excellent written and verbal communication skills with the ability to influence stakeholders and communicate complex information clearly.
• Experience translating analytics and performance insights into actionable recommendations that improve customer and business outcomes.
• Proven agile delivery expertise, including backlog management, prioritisation, and stakeholder management.
• Strong working knowledge of Jira and Confluence.
• Understanding of digital best practice, customer experience, conversion optimisation, SEO, and digital performance.
• A growth mindset with a passion for continuous learning, innovation, and new ways of working.
• Tertiary qualification in Business, Commerce, Information Systems, or a related discipline is highly regarded.
• Financial Services experience is advantageous but not essential.

Why Join Us?

This is an opportunity to work at the intersection of digital product management, search innovation, customer experience, and AI-driven discoverability. You'll collaborate with highly skilled teams, influence strategic digital outcomes, and help shape the future of how customers find and engage with digital experiences.

You'll thrive in this role if you enjoy working cross-functionally, using data to drive decisions, delivering customer-focused outcomes, and leveraging emerging digital technologies to create meaningful business impact.

What You’ll Enjoy

• Access our award-winning Shine platform – your central hub for exclusive perks, wellbeing support, career development, and recognition. Shine has been recognised for excellence in employee experience, making it easier than ever to access what matters most to you.
• Opportunity to receive performance-based Incentives and Suncorp shares for eligible employees
• Hybrid working, flexible leave
• Paid study support, career breaks, on-the-job learning, and a $1,000 referral bonus for eligible employees
• Free wellbeing coaching, a dedicated Employee Council, and confidential EAP access
• Discounts at 900+ retailers, Fitness Passport, and reduced super fees
• Paid volunteer leave, donation matching, and unlimited emergency response leave
• Diversity is celebrated through employee resource groups and inclusive policies for all families

Explore Our Full Benefits

At Suncorp we believe we are our best when our workforce is as diverse, talented and passionate as the communities in which we live and operate, and where our people feel included, valued and connected. We are passionate about inspiring our people by creating a diverse, accessible, and inclusive culture, offering flexible work, career development and internal mobility, and building connected relationships amongst our team members and with our customers.