Senior Service Delivery Analyst

• Melbourne, VIC, Australia
• Fixed Term - Time Specific
• Closing on: Sep 11 2026

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Position Description

• Progress with purpose at one of Australia’s largest health care providers
• Get ahead with salary packaging, benefits and professional development in a supportive team environment
• Very broad range of IT experience available to the right candidate
• 12 ninths fixed term contract
• Hybrid/Flexible Working arrangements available
• Location - Melbourne

About The Role

The Senior Service Delivery Analyst provides advanced technical support and site ownership, ensuring stable and reliable ICT environments across assigned facilities.

This role is responsible for resolving complex incidents, supporting frontline staff, and maintaining strong relationships with stakeholders to ensure ICT services support safe and effective care delivery.

Your main duties will include:

• Support a collaborative and high-performing team environment
• Minimise disruption to clinical and operational services
• Handle complex and high-impact calls
• Contribute to service improvement initiatives
• Build strong relationships with site staff
• Provide guidance and support for others within Service Delivery
• Participate in on-call roster and provide support for critical incidents
• Work in accordance with the mission and vision of Calvary and actively participate in developing a culture that promotes Calvary’s
• values of healing, hospitality, stewardship, and respect.
• Will involve after hours support from time to time

About You

• Demonstrated experience in ICT support within complex environments
• Strong technical troubleshooting skills
• Ability to manage escalated incidents
• Strong communication and stakeholder engagement skills
• Have access to a car and valid current drivers license

For further information please contact Darren Grieves at [email protected]

Why work for Calvary?

At Calvary, our staff matter.

With over 130 years’ experience and 18,000 staff and volunteers, we offer an inclusive and welcoming culture where you are valued, drawing on your own strengths, identity and background alongside a team of professionals who care for our patients, residents and clients.

Your benefits:

• NFP salary packaging benefits, discounted health insurance and gym memberships
• Paid parental leave
• Training, development pathways and career opportunities
• Flexible hours that make sense for you

As we serve the community across Home, Virtual and Residential Aged Care, Retirement Living and Hospitals, one thing sets us apart. Care from the heart. If this sounds like you, apply for a role with Calvary today.

Please note the following:

• As part of the application process, you will be required to complete pre-employment checks which may include, but is not limited to reference checks, work rights, criminal history check, NDIS/WWCC/WWVP checks, and a health evaluation to ensure suitability for the role
• You will be required to provide evidence of immunisation as required for your role