Sales Operations Specialist (m/f/d) - FTC (2 Years)

Samsung SDI is one of the major suppliers of lithium-ion batteries worldwide. We deliver customer specific solutions for the future of e-mobility, large electrical storage systems, renewable energy and mobile, digital consumer products and power-tools.

Samsung SDI Europe GmbH is a subsidiary of Samsung SDI and Part of Samsung Group in South Korea.

We are looking for a proactive and detail-oriented

Sales Operations Specialist (m/f/d) - FTC (2 Years)

to join our team and play a pivotal role in ensuring the smooth flow of orders, operations, and cross-functional collaboration. In this position, you’ll be at the heart of our operations — managing customer orders, ensuring delivery accuracy, supporting financial processes, and connecting multiple teams across regions.

Your Tasks and Responsibilities:

• Handle end-to-end operational order processing, ensuring accuracy and alignment with the internal sales team.
• Act as the primary contact for OEM and Tier 1 customers regarding order status, delivery schedules, and issue resolution.
• Analyze market and customer data to support demand planning and ensure alignment with production and inventory planning.
• Manage order fulfillment and global shipment tracking, resolving logistics issues promptly and effectively.
• Oversee invoice processing and ensure timely, accurate billing aligned with internal financial controls.
• Coordinate closely with finance teams on accounts receivable, follow-ups on payments, and resolving discrepancies.
• Ensure accurate data entry and maintenance in ERP systems (e.g., SAP) for tracking, invoicing, and reporting.
• Act as a key liaison between sales, logistics, finance, and production teams across Asia and Europe, fostering effective cross-regional collaboration.

Your Profile:

• Degree in Business, Supply Chain, Logistics, or equivalent work experience in a commercial/technical role.
• First experience in sales operations, internal sales, logistics, or supply chain management, preferably in an automotive environment.
• Analytical skills, with a high affinity for numbers, data analysis, and statistics.
• Proficiency in Microsoft Office (Excel, PowerPoint, Word) and ERP/CRM systems (SAP, etc.).
• Ability to work independently in a fast-paced international environment while managing multiple projects.
• Strong communication skills and ability to collaborate with cross-functional teams
• Fluency in English (written and oral); German is a plus.
• Proactive mindset and a strong sense of ownership — you're not just processing orders, you’re ensuring customer satisfaction and operational excellence.
• Motivation to thrive in an intercultural and fast-paced work environment, where flexibility and collaboration are key.

Our Offer:

• An intercultural team that works closely with colleagues on-site, with related teams in Germany and in Korea, as well as with our customers.
• Working in a fast-growing company where you can have a lot of say in how things are done.
• A pleasant and open company culture.
• Two big annual company events in Germany.
• Various other employee benefits.

You would like to be part of our intercultural company in a dynamic future industry?

We are looking forward to receiving your application in English.