Digital Product Manager Windsor

Digital Product Lead / Digital Product Manager (Energy /
Utilities)

UK Energy Supplier | Remote (UK-wide with UK travel fully
expensed)

12-Month Fixed-Term Contract with scope for additional 12 months
extension and longer term permanent

£45,000–£60,000 DOE

• Immediate Start Preferred

Job Description

We are looking for a Digital Product Lead to own and drive the
introduction and management of a customer app and online portal
on behalf of our client, a UK energy supplier. You will ensure
the platform is delivered with the client's technology partner,
on time and to quality, and that it is developed to meet the
business case objectives.

A key outcome of this role is to maximise customer take-up and
active use of the app, and to ensure the product supports
customer behaviour change to help minimise peak electricity
consumption (e.g., through timely insights, prompts and nudges).
You will set clear product outcomes, align stakeholders, and
translate needs into a prioritised roadmap and backlog.

You will act as the day-to-day product owner and delivery lead —
partnering with the technology partner and internal teams across
Customer Experience, IT, Business Intelligence and Marketing.
Once go-live is achieved, you will continue to develop the
product to ensure sustained value.

Core Responsibilities

Product leadership and stakeholder alignment

• Continually refine the product vision, outcomes and success
measures (adoption, engagement, customer satisfaction, and
peak-consumption reduction).

• Lead with the technology partner and internal stakeholders:
scope, priorities, decision-making, risks/issues, and delivery
status.

• Champion customer needs and behaviour change principles in
design — ensuring journeys are simple, accessible and consistent
across app and portal.

• Align new processes, roles, controls and service model impacts
(contact centre, digital support, billing, complaints).

Requirements, roadmap and delivery management

• Run discovery with customers and colleagues to identify
priority journeys (onboarding, account view, usage insights,
payments, support) and peak-related behaviours to influence.

• Translate needs into epics, user stories and acceptance
criteria; maintain and prioritise the product backlog and release
plan.

• Manage delivery with the technology partner: clarify
requirements, agree sprint/release commitments, manage
dependencies and ensure documentation and handover are complete.

• Ensure the platform supports behaviour change and peak
reduction — e.g., usage visibility (near real-time where
available), peak alerts, goal-setting, prompts, and
tariff/incentive journeys as applicable.

• Partner with Marketing/Comms to build the adoption plan:
propositions, onboarding, app-store readiness, campaigns, and
measurement of funnel conversion.

Quality, testing and cutover

• Own end-to-end quality across app and portal: functional,
integration, performance and accessibility testing, with clear
entry/exit criteria.

• Coordinate UAT with internal teams and the technology partner;
ensure traceability from requirements to test cases, and run
defect triage and prioritisation.

• Assure data, integrations and reporting (e.g., customer/account
data, usage data where applicable, communications) including
reconciliation and controls.

• Lead go-live readiness and launch (app-store releases,
communications, support model, monitoring, hypercare).

Adoption, change and continuous improvement

• Deliver adoption and change: onboarding journeys, in-app
guidance, customer communications, colleague training, and an
effective digital support and escalation model.

• Define and track KPIs (downloads/registrations, activation,
MAU/DAU, self-serve rates, customer satisfaction, and peak-demand
outcomes) and establish a regular performance cadence.

• Run post-launch optimisation using insights and experimentation
between cohorts of customers to improve journeys and strengthen
behaviour change impacts over time.

Skills, Knowledge and Expertise

• Digital product leadership — experience owning product
outcomes, roadmaps and backlogs for digital experiences.

• Vendor and partner management — able to drive delivery with a
third-party supplier through clear requirements, governance, and
acceptance of deliverables.

• Growth, adoption and lifecycle thinking — strong understanding
of acquisition, activation, engagement and retention levers, and
how to measure and improve funnel performance.

• Behaviour change and customer communications — able to design
effective nudges, prompts and incentives that influence customer
actions (including peak reduction) in a fair and transparent way.

• Data and analytics — confident defining KPIs, dashboards and
insight loops; comfortable working with usage/consumption data
and experimentation approaches.

• Delivery management — able to lead cross-functional delivery
through discovery, build, test, go-live and hypercare in Agile
and/or hybrid environments.

• Utilities/energy domain understanding — knowledge of key
utility processes and constraints (billing, metering/usage,
customer service, vulnerability considerations).

• Communication and stakeholder management — excellent written
and verbal communication, able to align stakeholders, resolve
ambiguity, and produce clear updates and decision papers.

The Details

• Contract: 12-month FTC, with a realistic path to extension and
permanency.

• Location: fully remote, based anywhere in the UK but will need
to be open to some travel and occasional overnight stays during
critical delivery phases (fully expensed).

• Salary: £45,000–£60,000, with the top of the range reserved for
candidates who can evidence significant, directly relevant
experience.

• Start date: as soon as possible.