Director, Customer Success (Digital Products)

Penske Logistics Director, Customer Success (Digital Products) 4 Hours AgoSaved In-Office Reading, PA, USA Expert/Leader Expert/LeaderLogistics • Transportation • 3PL: Third Party LogisticsLeads the strategy and execution of Digital Fleet customer success across onboarding, adoption, value realization, retention, renewals, expansion, and support. Builds and scales the Customer Success organization, processes, playbooks, health scoring, and engagement models. Owns retention and expansion metrics, manages strategic enterprise accounts, coaches teams, handles escalations, and partners cross-functionally to turn customer feedback into product and business improvements.Top Skills: Crm PlatformsHubspot Crm