Incident & Problem Consultant - SRC First Response

PNC Bank Incident & Problem Consultant - SRC First Response 6 Hours AgoSaved Hybrid Phoenix, AZ, USA 75K-150K Annually Mid level 75K-150K Annually Mid levelMachine Learning • Payments • Security • Software • Financial ServicesLeads high-impact IT incident response, coordinating technical teams, managing incident bridges, triaging issues, communicating status, and driving timely resolution. Monitors dashboards and alerts, escalates emerging issues, and initiates major incident processes when needed. Also supports problem management through root-cause and trend analysis, incident action plans, documentation, reporting, and process improvements.Top Skills: It Service Management (Itsm)Microsoft Teams