Team Lead – Sales Operations & Order Management

Our client is a sports technology and wellness company specialising in heart-rate monitoring, sports watches, fitness wearables, training analytics, recovery and sleep insights.

They are currently looking for a Team Lead – Sales Operations & Order Management to join their team remotely. In this role, you will take the lead in coordinating the daily Retail operations of the EU Order Desk team, while also remaining closely involved in hands-on order management activities.

Responsibilities will include but not be limited to:

• Lead and support the EU Order Desk team in daily operations, ensuring balanced workloads

and clear prioritisation;

• Act as the first point of contact for operational topics and escalations;
• Coach and guide team members to support performance and development;
• Monitor team KPIs and service levels and ensure alignment with global sales principles;
• Collaborate closely with stakeholders across functions and regions, including Order

Management and operations;

• Handle and monitor EU retail and B2B orders in the ERP system in line with global sales

principles;

• Manage returns, claims, and customer-related order topics;
• Create customer invoices and support accurate order and delivery management;
• Maintain customer master data, pricing conditions, and product data in ERP systems;
• Support price list updates and ensure pricing accuracy;
• Maintain and review product catalogues for webshops and sales channels;
• Provide stock updates and support webshop order handling and product administration;
• Participate in reporting activities and support data collection (e.g. SAP-based reporting);
• Work closely with customers and internal stakeholders across Europe to ensure smooth

communication and issue resolution;

Candidate Profile for Team Lead – Sales Operations & Order Management:

• Must be fluent in German, French and English, both written and spoken;
• Bachelor’s degree in business, sales, or a relevant field;
• Experience with ERP systems, preferably SAP;
• Strong experience in sales operations, order management, or logistics processes;
• Proven ability to lead, guide or coordinate a team;
• Hands-on mindset and willingness to actively support daily operations;
• Strong administrative skills, attention to detail, and a structured way of working;
• Good collaboration skills and ability to work in an international environment;