Back Office Employee

About the Company

Our client is a growing non-bank financial institution, operating as a fintech and providing fast, flexible and transparent financing solutions to SMEs in Spain. As part of an international group, the company combines technology with a strong customer focus and is continuing to expand its operations in the Spanish market.

About the Role

We are looking for a Back Office Specialist with a minimum of 2–3 years of experience in a back-office or operational role within banking, factoring, lending or alternative/complementary financing.

Reporting directly to the Head of Operations, you will play a key back-office role in ensuring the smooth, accurate and controlled day-to-day running of the Spanish operations. Acting as an operational link between clients, Risk and Sales, you will support financing operations, perform internal verification and control checks, review and manage documentation, and provide operational follow-up throughout the client lifecycle.

Beyond day-to-day execution, the role offers the opportunity to contribute to process improvement, operational reporting and the automation of manual tasks, working closely with Product, Engineering and other internal teams.

Key Responsibilities

• Act as the day-to-day operational point of contact for clients, resolving requests and issues related to their financing operations in a timely and accurate manner.
• Perform internal verification and control checks on client operations and documentation, ensuring accuracy, completeness and compliance with internal policies before and after funding.
• Collect, review and manage documentation required for client onboarding, ongoing financing operations and audits, ensuring files are complete, accurate and properly maintained.
• Work closely with Risk and Sales, providing the information, documentation and operational follow-up required to support credit decisions and commercial processes.
• Monitor operational workflows and identify opportunities to improve efficiency, speed, accuracy and scalability.
• Collaborate with Product and Engineering to identify repetitive manual activities and support the implementation of automated or digital solutions.
• Build and maintain operational reports, metrics and dashboards covering volumes, turnaround times, service levels and quality indicators.
• Provide ad-hoc operational support to Finance, Administration and other internal teams whenever required.

Candidate Profile

We are looking for a professional who has:

• Minimum 2–3 years of experience in a back-office or operational role within banking, factoring, lending or alternative/complementary financing.
• Strong attention to detail and confidence working with structured verification processes and documentation-heavy workflows.
• Good Microsoft Excel skills and confidence working with digital tools and systems.
• Experience with CRM/ERP systems; exposure to HubSpot, Zoho or similar platforms would be an advantage.
• A process-oriented mindset and the ability to identify, question and improve operational workflows.
• Strong communication and stakeholder-management skills, with the ability to work effectively with clients and across Risk, Sales and other internal teams.
• Native or fluent Spanish and professional working proficiency in English.
• Reliability, ownership, resilience under deadlines and a collaborative, solutions-oriented approach.
• A degree in Business Administration, Economics, Finance or a related field, or equivalent relevant practical experience.
• The ability to work remotely with a high level of autonomy, organisation and accountability.

The following experience would be considered an advantage:

• Previous exposure to process automation, digitalisation or operational improvement initiatives.
• Experience working in a fintech, non-bank financial institution, lending or other fast-paced financial services environment.

Performance Metrics

Success in this role will be measured by:

• Timely completion of client operational requests and internal verification activities.
• Accuracy and quality of verifications and documentation, with a low error and rework rate.
• Compliance with internal operational procedures and controls established in coordination with the Risk and Sales teams.
• Contribution to process improvements and automation initiatives, including measurable time or cost savings.
• Quality of client interactions and overall client satisfaction.
• Accuracy, relevance and timeliness of operational reporting and performance metrics.

Conditions & Package

• Remote position based in Spain.
• €27,000 gross annual salary + performance bonus.
• Private health insurance.
• Smartphone and laptop.
• Business travel expenses covered whenever required.
• Direct reporting line to the Head of Operations.
• Continuous training and professional development opportunities.
• Real growth opportunities within a dynamic and expanding organisation.
• An international and collaborative working environment.