Front Desk Receptionist
Indexed description
Status: Full-Time
Work Setting: Medical Office
Position Summary
The Front Desk Receptionist serves as the first point of contact for patients, visitors, and staff at the El Paso Center for Diabetes. This position plays a critical role in creating a welcoming, organized, and efficient clinical environment. The receptionist supports patients and providers by managing front desk operations, scheduling appointments, verifying insurance information, collecting payments, and maintaining accurate patient records.
Essential Duties & Responsibilities
- Welcome patients and visitors in a professional, courteous, and compassionate manner.
- Verify and update patient demographic and insurance information accurately.
- Maintain smooth clinic flow by communicating patient status to appropriate team members.
- Provide exceptional customer service while addressing patient needs, questions, and concerns.
- Schedule, confirm, and manage patient appointments using the electronic scheduling system.
- Answer incoming phone calls, route calls appropriately, and take accurate messages.
- Verify insurance coverage in coordination with the billing department.
- Explain insurance benefits, co-pays, and payment policies to patients.
- Collect co-payments and outstanding balances at patient check-in.
- Upload laboratory results to the patient portal.
- Manage incoming documents through the fax server.
- Provide general information to patients regarding Center services and procedures.
- Perform administrative tasks including filing, processing forms, and maintaining office supplies.
- Ensure the front desk area remains clean, organized, and professional.
- Effectively multitask, prioritize responsibilities, and manage time efficiently.
- Identify and address patient concerns or complaints, escalating issues when appropriate.
- Perform other duties as assigned.
- Bilingual in English and Spanish (required).
- High school diploma or GED required.
- Associate degree or administrative training preferred.
- Previous experience as a medical receptionist preferred.
- Knowledge of medical insurance processes and terminology.
- Experience using electronic health record (EHR) systems.
- Proficiency in Microsoft Word and Outlook.
- Strong organizational skills and ability to manage multiple priorities.
- Full-time position (40 hours per week).
- Monday–Friday, 8:00 a.m.–5:00 p.m. (Lunch: 1:00 p.m.–2:00 p.m.).
- Alternating Wednesdays: 12:00 p.m.–9:00 p.m.
- Flexibility required, including occasional evenings and weekends.
- Demonstrate professionalism, reliability, and strong communication skills.
- Adhere to all policies, procedures, and expectations outlined in the employee handbook.
- Ability to lift up to 50 pounds as needed.
- Ability to sit or stand for extended periods.
- Frequent computer use with repetitive motion.
- Occasional bending, stooping, and standing.
- Health insurance
- Paid Time Off (PTO): 40 hours
Address:
8700 Montana
El Paso, Texas 79925
Phone: (915) 532-6280
Fax: (915) 598-3732
Website:
www.epdiabetes.org
Front Desk Receptionist
Organization: El Paso Center for Diabetes
Status: Full-Time
Work Setting: Medical Office
Position Summary
The Front Desk Receptionist serves as the first point of contact for patients, visitors, and staff at the El Paso Center for Diabetes. This position plays a critical role in creating a welcoming, organized, and efficient clinical environment. The receptionist supports patients and providers by managing front desk operations, scheduling appointments, verifying insurance information, collecting payments, and maintaining accurate patient records.
Essential Duties & Responsibilities
- Welcome patients and visitors in a professional, courteous, and compassionate manner.
- Verify and update patient demographic and insurance information accurately.
- Maintain smooth clinic flow by communicating patient status to appropriate team members.
- Provide exceptional customer service while addressing patient needs, questions, and concerns.
- Schedule, confirm, and manage patient appointments using the electronic scheduling system.
- Answer incoming phone calls, route calls appropriately, and take accurate messages.
- Verify insurance coverage in coordination with the billing department.
- Explain insurance benefits, co-pays, and payment policies to patients.
- Collect co-payments and outstanding balances at patient check-in.
- Upload laboratory results to the patient portal.
- Manage incoming documents through the fax server.
- Provide general information to patients regarding Center services and procedures.
- Perform administrative tasks including filing, processing forms, and maintaining office supplies.
- Ensure the front desk area remains clean, organized, and professional.
- Effectively multitask, prioritize responsibilities, and manage time efficiently.
- Identify and address patient concerns or complaints, escalating issues when appropriate.
- Perform other duties as assigned.
- Bilingual in English and Spanish (required).
- High school diploma or GED required.
- Associate degree or administrative training preferred.
- Previous experience as a medical receptionist preferred.
- Knowledge of medical insurance processes and terminology.
- Experience using electronic health record (EHR) systems.
- Proficiency in Microsoft Word and Outlook.
- Strong organizational skills and ability to manage multiple priorities.
- Full-time position (40 hours per week).
- Monday–Friday, 8:00 a.m.–5:00 p.m. (Lunch: 1:00 p.m.–2:00 p.m.).
- Alternating Wednesdays: 12:00 p.m.–9:00 p.m.
- Flexibility required, including occasional evenings and weekends.
- Demonstrate professionalism, reliability, and strong communication skills.
- Adhere to all policies, procedures, and expectations outlined in the employee handbook.
- Ability to lift up to 50 pounds as needed.
- Ability to sit or stand for extended periods.
- Frequent computer use with repetitive motion.
- Occasional bending, stooping, and standing.
- Health insurance
- Paid Time Off (PTO): 40 hours
Website:
www.epdiabetes.org
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