Chief Operating Officer

Nothing gets built here until a customer orders it. Nothing ships until it's checked against their exact specs. No safety stock, no buffer, no coasting on what's already sitting in a warehouse.

The company runs at $29M today with a clear line to $100M. This is the seat that owns everything between an order coming in and a finished product landing on someone's doorstep: manufacturing partners, supply chain, fulfillment, and the team running it all.

You'll rebuild the operation to carry three or four times today's volume, run fulfillment end to end, and hold every manufacturing partner to a quality bar that doesn't move as scale goes up.

This is a fully remote, full-time role.

WHAT’S IN IT FOR YOU

• Direct line to the founder: No layer between you and the person who decides.
• Full ownership: Supply chain, manufacturing, fulfillment, and the team behind it, all yours to run.
• A real architecture problem: You're building for 3-4x scale, not maintaining what's already there.
• A lean team you shape: Hire and grow it as volume demands.
• Fully remote setup: Work from wherever you operate best,
• Accountability that means something: Your metrics reflect how the business is actually doing, not vanity numbers.

WHAT YOU’RE GETTING INTO

This role owns the full path from order to doorstep, and rebuilds it to hold several times today's volume without the quality bar moving.

You will:

• Own the supply chain end to end, from manufacturing partner relationships to the quality and timeline standards they're held to, including onboarding new partners as capacity needs grow.
• Run fulfillment from the moment a product leaves production to the moment it reaches the customer, logistics partners included.
• Set the quality bar every unit has to clear, and build the feedback loop that keeps manufacturers accountable to it.
• Build and grow the operations team, starting with what exists today and hiring deliberately as volume climbs.
• Track the numbers that actually matter: customer satisfaction, product quality, delivery performance, cost. You own them, not just report on them.
• Make the calls that hit the operation directly. There's no buffer between your decision and the outcome.
• Automate the busywork, using tools like Airtable, ClickUp, or Zapier to remove friction wherever it shows up.

WHO YOU ARE

• You have senior operations leadership experience in a DTC or ecommerce brand, whether as a COO, VP of Operations, or head of fulfillment and customer experience
• You've run a physical product operation before, ideally one involving custom or made-to-order goods
• You've owned supplier or manufacturing relationships directly, not managed them through a third party or from a distance
• You're fluent in the numbers that run an operation: customer satisfaction, product quality, delivery, and cost
• You build systems where none exist yet, rather than waiting for someone to hand you a finished one
• You automate tasks and workflows, create KPI’s and developer SOP’s across an organization.