Professional - Member Service, Quality & Development - Gdańsk

Would you like to turn sustainability requirements, quality insights and process controls into reliable day-to-day services that make a real difference for our farmer owners?

More than four years after establishing our global member support hub in Gdańsk, Member Relations & Operations continues to grow, evolve and raise the bar for farmer experience. We are now looking for a Professional – Member Service, Quality & Development who is ready to take the next step and help strengthen our organisation for the future.

In this role, you will combine strong operational understanding with experience in process reviews, audits and quality assurance. You will help ensure that Member Service activities including sustainability-related processes are delivered accurately, consistently and in line with agreed standards, while continuously improving the farmer journey.

Read more about our part of the business here Inside Arla | Arla.

How You Will Make An Impact

You will take ownership of selected Member Service processes and connect operational delivery, sustainability requirements, quality assurance, controls and continuous improvement. You will monitor performance, identify risks and recurring issues, coordinate corrective and preventive actions, maintain audit readiness and use data to define practical improvement priorities. Working across operational teams and with Sustainability, Agriculture, IT and other stakeholders, you will help create clear responsibilities, reliable documentation and consistent ways of working across the wider Member Relations & Operations scope.

• Translate sustainability requirements into clear operational processes, responsibilities and ways of working, acting as an operational contact and supporting the implementation of new requirements and initiatives.
• Plan, coordinate and perform process reviews, controls and quality checks across selected Member Service and MROP processes; assess compliance with standards and identify risks, control gaps and quality issues.
• Perform root-cause analysis, coordinate corrective and preventive actions through to closure, and maintain audit readiness by ensuring that documentation, evidence and control records are complete and accessible.
• Use operational data, quality results and farmer feedback to identify trends and improvement opportunities, prepare clear management updates and turn findings into practical priorities that strengthen farmer touchpoints.
• Lead or contribute to service, quality and efficiency projects, partner with IT on system enhancements and rollouts, and facilitate training and best-practice sharing to build capability across teams.

The position is based in Gdańsk and sits within Member Relations & Operations, working closely with Member Service teams and cross-functional partners across Arla.

What Will Make You Successful

In this role, you will help drive quality, controls, and continuous improvement across Member Service & Operations processes. We are looking for someone who combines a strong quality mindset with a practical approach to solving problems and collaborating with stakeholders across functions.

To succeed in this role, you have

• At least 3 years of experience in process audits, controls, quality assurance, process optimization, or operational improvement
• Experience identifying risks, quality gaps and improvement opportunities, including conducting root-cause analysis and driving corrective actions
• Strong analytical skills and confidence using data and digital tools to support decision-making
• A bachelor’s or master’s degree and fluency in English
• The ability to work effectively across functions and coordinate stakeholders to deliver sustainable improvements

You are naturally curious, proactive, and collaborative. You enjoy turning insights into practical solutions and building strong relationships with stakeholders. Most importantly, you have a genuine interest in improving processes and creating a positive experience for both colleagues and farmer owners.

Experience within sustainability-related operations, member support, agriculture, or dairy industry processes would be an advantage. Knowledge of Danish, Swedish, German, Dutch, or French would be considered a strong plus.

What do we offer?

• Work in an international environment with teams across different countries
• Scandinavian working style – flat structure, informal atmosphere & no formal dress code
• Flexible working hours with a hybrid work model, offering a balance between office collaboration and home office flexibility
• Additional annual leave of up to 4 extra days, awarded over time in recognition of your tenure with us
• Private medical care (LUX MED) and life insurance (Unum)
• Cafeteria benefits system (gym card, vouchers, travel points, cinema tickets – you choose)
• Employee Assistance Program (psychological, legal and financial support)
• Wellbeing initiatives, including sports activities and communities (e.g. running team)
• Structured onboarding and access to expert‑led trainings
• Co‑financing of education and certifications, supporting continuous professional development
• Employee referral bonus program
• Brand‑new modern office full of greenery and plants
• On‑site parking
• Spacious canteen with fresh breakfasts and lunches available daily

Please note that this role requires you to be in the office 50% of the time + one additional day (monthly).

We are committed to salary transparency and will discuss the salary range and benefits before the first interview.

Would you like to join us?

If you want to facilitate innovation and help shape the industry, then seize this exciting opportunity. Please apply as soon as possible as we will process applications on a continuous basis and close the recruitment once the right candidate is found.

Shape the Future of Dairy

Arla is a global leader in the dairy industry, committed to enabling good food choices that make life better, providing people with nourishment, while taking care at every step to ensure Arla is a choice they can feel good about. If you are looking to shape the future with an ambitious global cooperative that truly cares about your growth, where everyone feels valued and empowered, and collaboration is the core of culture, Arla is a choice you can feel good about.

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