Corporate Client Specialist - English & Cantonese-speaking

Job Description

As a Corporate Credit Specialist, you will manage credit cases by speaking directly with Corporate Card Members & Program Admin through inbound, outbound calls and emails. You will analyze credit situations, negotiate appropriate solutions, and deliver exceptional customer service while protecting American Express from credit risk.

This is a client-facing credit operations role requiring regular outbound calls with Corporate Card Members across Australia/New Zealand, Singapore and Hong Kong. It is not a back-office credit analysis role.

Responsibilities

• Handle inbound, outbound calls and emails from our Corporate Clients whose accounts are flagged as credit cases to be worked on by team members
• Negotiate with Card members or Client companies to determine the best course of action and gain agreement for both short and long-term solutions.

Qualifications

• Fluent in English (written and spoken), Cantonese and Mandarin for Singapore and Hong Kong markets.
• Prior experience in customer service, call centers, hospitality, or sales is preferred. We also welcome fresh graduates who have demonstrated strong communication skills and exposure to customer interactions.
• Experience in credit, risk, collections, or related financial services operations is an advantage.
• Experience supporting premium or corporate clients, preferably across ANZ, Singapore, and Hong Kong markets.
• Strong analytical, problem-solving, and negotiation skills.
• Excellent customer service, communication, and relationship management skills.
• Team player with a positive attitude and growth mindset.

Compliance Language

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

• Competitive base salaries
• Bonus incentives
• Support for financial-well-being and retirement
• Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
• Flexible working model with hybrid or onsite arrangements depending on role and business need
• Generous paid parental leave policies (depending on your location)
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.