Regional After Sales Manager

Regional After Sales Manager

Key Responsibilities:

•Monitor the operational performance of authorized service centers within the assigned region and identify areas for improvement

•Analyze key service performance metrics such as customer satisfaction, efficiency, and parts/labor sales

•Ensure compliance with Chery’s service standards and operational procedures

•Provide technical and operational support to regional service teams and coordinate necessary training needs

•Implement and follow up on regional after-sales campaigns to increase parts and service sales

•Support technical and operational aspects of new service center setups

•Prepare regular reports for the Senior After Sales Manager and provide strategic input

•Ensure effective handling of customer complaints and support improvement actions

Qualifications:

•Bachelor’s degree in Engineering or a related field

•Minimum 5 years of experience in the automotive industry, preferably in after-sales service

•Experience in regional management and knowledge of dealer/service operations is a plus

•Proficient in MS Office applications

•Strong analytical thinking and communication skills

•Willingness to travel frequently

•Completed military service •Good command of English (Chinese is a plus)