Customer Service Manager

Location: Istanbul, Türkiye (Hybrid) I Full-time

About Goodyear

We’re dedicated to producing, innovating, and servicing the best tires in the world. For over 125 years, Goodyear has led the way in developing smart solutions that shape the future of mobility. Today, we’re one global team united by bold thinking, relentless drive, and a passion to exceed expectations. If you’re ready to embrace change and make an impact in your career, let’s go.

Why This Role Matters

As a Customer Service Manager, you will play a key role in fostering exceptional customer satisfaction by ensuring responsive, efficient, and solution-oriented service while building strong, trusted customer relationships. You'll manage a dynamic team, fostering collaboration, continuous learning, and a culture of high performance.

What You'll Do

• Design, implement, and continuously improve customer service and supply chain processes aligned with company strategy and EMEA standards to enhance operational effectiveness and collaboration.
• Build and maintain strong cross-functional partnerships across the Cluster Supply Chain, Regional Customer Service, and Supply Chain teams through open communication and knowledge sharing to support informed decision-making.
• Lead, coach, and empower team members by creating a supportive, inclusive environment that encourages professional growth, engagement, and high performance.
• Lead and contribute to regional and local supply chain and cross-functional projects, ensuring effective collaboration and successful delivery in line with Goodyear's global standards.
• Stay informed about the broader business landscape, proactively identify opportunities for continuous improvement, and encourage a culture of innovation, learning, and shared success.

What You'll Bring

• Bachelor's degree in Business Administration or a related field; master’s degree is a plus.
• At least 5 years of professional experience, including 3 years in a leadership role.
• Experience in Supply Chain Operations or Customer Service.
• Experience working in multinational and English-speaking environments.
• Strong collaboration, communication, and presentation skills.
• Project management experience and the ability to manage multiple priorities.
• Proficiency in Microsoft Office and SAP
• Fluent in Turkish and English

We welcome applicants from a wide range of backgrounds and experiences. Even if you don’t meet every listed qualification, we encourage you to apply.

Goodyear is one of the world's largest tire companies. It employs about 63,000 people and manufactures its products in 49 facilities in 19 countries around the world. Its two Innovation Centers in Akron, Ohio, and Colmar-Berg, Luxembourg, strive to develop state-of-the-art products and services that set the technology and performance standard for the industry. For more information about Goodyear and its products, go to www.goodyear.com/corporate

Goodyear is an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to any characteristic protected by law.