Credit Controller Polish Market (Sembach Office)

Falk & Ross is one of Europe’s leading textile wholesalers for promotional wear, merchandise, and workwear. Our mission is to deliver quality, service, and reliability, enabling our partners to present their brands in the best possible way.

With a strong international network, modern logistics, and a dedicated team, we are shaping the future of the textile industry.

We are looking for a Polish-speaking Credit Control FTE to support the follow-up and management of Polish customers within Falk & Ross Europe.

Main purpose of the role

The role will focus on improving the credit control follow-up for Polish customers, ensuring timely cash collection, reducing overdue balances, and improving coordination between Customer Service, Finance and Credit Control.

This position is important to clarify ownership of the Polish customer portfolio and ensure that overdue invoices, credit holds and payment follow-ups are handled in a structured and consistent way.

Key responsibilities

• Follow up Polish customers on overdue invoices by phone and email.
• Monitor ageing balances and prioritise overdue accounts.
• Support cash collection and payment promise follow-up.
• Coordinate with Customer Service on customer queries, disputes and blocked orders.
• Escalate high-risk or non-responsive customers to the German Credit Control team / Group Credit Control.
• Support the credit hold process by checking overdue balances, open orders and customer payment status.
• Keep clear records of collection actions, customer feedback and payment commitments.
• Prepare regular updates on overdue Polish customers, collection actions and key risks.
• Support credit limit and payment term reviews where needed, based on payment behaviour and credit history.
• The role may evolve over time, and additional responsibilities may be assigned depending on business needs

Profile required

• Fluent Polish and good English.
• Experience in Credit Control, Accounts Receivable, Finance Administration or customer payment follow-up.
• Strong communication skills, especially by phone.
• Comfortable following up customers firmly but professionally.
• Good Excel skills and ability to work with ageing balances and customer account data.
• Ability to coordinate with teams across different countries.
• Structured, proactive and able to follow up open topics until resolution.

Key responsibilities

• Follow up Polish customers on overdue invoices by phone and email.
• Monitor ageing balances and prioritise overdue accounts.
• Support cash collection and payment promise follow-up.
• Coordinate with Customer Service on customer queries, disputes and blocked orders.
• Escalate high-risk or non-responsive customers to the German Credit Control team / Group Credit Control.
• Support the credit hold process by checking overdue balances, open orders and customer payment status.
• Keep clear records of collection actions, customer feedback and payment commitments.
• Prepare regular updates on overdue Polish customers, collection actions and key risks.
• Support credit limit and payment term reviews where needed, based on payment behaviour and credit history.
• The role may evolve over time, and additional responsibilities may be assigned depending on business needs

To support our international hiring process, we kindly ask you to apply with an English CV.