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BYD EUROPE Linkedin · Posted 19d ago

Technical Support Engineer

Vienna

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Indexed description

Key Responsibilities

  • Independently support residential PV, hybrid inverters, home energy storage batteries, backup systems, smart meters and communication devices.
  • Provide L1/L2 support to installers, distributors and service partners through phone, email, remote platforms, the ticketing system and on-site visits when required.
  • Collect fault codes, logs, operating curves, parameters, photographs and field data to distinguish installation, configuration, communication and product causes.
  • Escalate complex, critical or systemic issues to HQ/L3 with complete evidence and track containment, root cause, corrective action and final closure.
  • Deliver German-language product, commissioning and troubleshooting training; support launches, pilots and key projects.
  • Convert recurring issues into FAQs, troubleshooting guides, knowledge-base articles and training materials.
  • Collaborate with China HQ, European teams, R&D, Product, Quality, Sales, Spare Parts and Logistics to close issues on time.

Qualifications

  • Bachelor’s degree in Electrical Engineering, Electronics, Energy, Automation, Renewable Energy or a related discipline; equivalent vocational education and strong practical experience will also be considered.
  • At least 3 years of technical support, commissioning or after-sales experience with PV inverters, residential energy storage or related renewable-energy equipment.
  • Ability to diagnose inverter, battery/BMS, smart meter/CT, backup, app/cloud and communication issues independently.
  • Sound understanding of PV strings, MPPT, three-phase systems, grid-connected/off-grid operation, time-of-use operation and electrical safety.
  • Working knowledge of IP, DHCP, DNS, Wi-Fi/LAN, RS485 and Modbus.
  • Native or professional German and English at B2 or above.
  • Valid authorization to work in Austria, a valid driving licence and willingness to travel.
  • Strong customer communication, training, technical writing and cross-cultural collaboration skills.

Preferred

  • Knowledge of the Austrian PV/ESS market, installer ecosystem and relevant grid requirements.
  • Experience with C&I storage, EV charging, heat pumps, smart-home systems or third-party EMS integration.
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