Customer Support Specialist (f/m/d)

• Be the first point of contact for customers around the world, answering inquiries from private EV owners and international partners alike.
• Guide new customers through onboarding, showing them how to get the most out of our products from day one.
• Support customers step-by-step as they run battery tests, helping them get accurate, reliable results.
• Work hands-on with the AVILOO testing platform, becoming a go-to expert customers can rely on.
• Help shape and improve our support processes, spotting what works and pushing for what could work better.
• Collaborate across borders on international projects, connecting with colleagues and customers in different markets.
• Bring your own ideas to the table. Your input directly shapes how we support customers and grow as a company.

• Genuine interest in electric vehicles and battery technology.
• Commercial or technical secondary education (Matura). A basic technical understanding is a plus.
• Excellent German and English, spoken and written. Any additional language is a bonus.
• A confident, solution-oriented communicator with a calm, professional, and friendly manner, both with customers and colleagues.
• Curious and open to new topics, with real enthusiasm for using AI tools to work faster and more accurately.
• An independent, precise, and pragmatic working style.
• A team player who enjoys working on-site in the office, tackling a wide range of tasks together with colleagues rather than remotely.

• An exciting role in B2B and B2C customer support and a front-line seat working directly with our customers.
• An innovative, performance- and team-oriented work environment where success is celebrated together.
• Flexible working and entrepreneurial freedom in one of Europe’s most exciting EV tech companies.
• A workplace with a true start-up mentality, flat hierarchies, and fast decision-making.
• AI is at the core of how we work and how we think about the future of our processes. We're looking for people who are genuinely excited about that - not just comfortable using AI tools but interested in what becomes possible when you build around them.
• Reliable work-life balance - personally guaranteed by the CEO.
• The minimum salary for this position is €2,547 gross/month in accordance with the Austrian IT Collective Agreement (full-time, 38.5h/week). Actual compensation is based on qualifications and experience and exceeds the collective agreement minimum.

AVILOO is the world's leading EV battery data expert and has developed the world's first independent State-of-Health test for electric vehicle batteries.

Since its founding in 2018, we have grown into the global market leader in independent EV battery diagnostics. With locations in Europe, Asia, Australia, and the USA, our clients include renowned testing organizations, leasing companies, vehicle dealers, and automobile clubs.

We are a fast-growing tech company that values innovation, collaboration, and an entrepreneurial mindset. And that’s exactly why we are looking for you — who thinks ahead, helps shape things and grows with us. If you prefer real conversations, quick decisions and shared breaks, you’ll fit right in.

We are not a company of buzzwords or fads. We stand for performance, pragmatism and common sense — with a dash of humour and genuine team energy. What counts here is what you can do and how you contribute.

“We take care of our people. While performance is important to us, we also ensure a good work–life balance. As a father of five, I know that parents in particular need flexibility. I guarantee that flexibility to you!” — Dr. Marcus Berger, CEO

Sounds like you?

Want to be right in the middle of it? Then send us your application documents. We will get back to you reliably! We look forward to getting to know you!

AVILOO GmbH

IZ NÖ Süd, Straße 16, Objekt 69, 2355 Wiener Neudorf

www.aviloo.com/en/jobs-company